Are you looking for an exciting opportunity to be a leader within a highly successful global payroll services business? Are you an innovative and experienced Spanish Payroll Operations Manager? iiPay, winner of the Global Payroll Supplier of the Year award, is a high-growth, innovative company based in the US, Mexico, Europe, and Singapore. We are recognized for delivering outstanding customer experiences and service levels. Our payroll managed service is supported by our market-leading global payroll management system, providing a unique client experience and value-added services.
iiPay offers a unique opportunity for a highly experienced and motivated Spanish Payroll Operations Manager to work closely with numerous clients daily, delivering high-quality payroll services aligned with our goal of 'Paying the Planet'.
This role involves collaborating with other teams to service our entire client portfolio effectively. You will work closely with the European Service Centre Director to deliver projects, meet company objectives, establish consistent processes, and support business strategy development.
Systems & Analytics Strong IT solutions experience, advanced Excel skills, and high analytical ability to suggest improvements and optimize current systems and processes.
Scheduling and Time Management Manage and deliver client payrolls according to schedule, communicate with clients and third parties to meet deadlines, and escalate issues to ensure service level agreements and client expectations are met or exceeded.
Operational Excellence Lead projects to improve systems, processes, and payroll delivery environments, maximizing efficiency and accuracy, and ensuring high client satisfaction.
Communication Maintain clear, informative communication with clients, partners, management, and internal teams.
Country Legislation Knowledge Serve as the primary operations contact for Spain, maintaining detailed knowledge of statutory processes to ensure excellent customer service and compliance. Collaborate with the implementation team for onboarding new payrolls and clients.
Escalation and Problem Resolution Handle client escalations effectively, seek assistance when needed, and work with management to improve processes and outcomes within our partner network.
At least 5 years of experience in a multi-client, complex payroll environment, managing diverse payroll transactions and large teams.
Over 3 years of successful leadership in Spanish payroll services.
Experience implementing and stabilizing new Spanish payrolls.
Proven success in delivering Spanish payrolls within strict SLAs and working with multiple payroll providers.
Experience working with international clients, including FTSE and Fortune 500 companies, with excellent communication skills and trust-building abilities.
Highly motivated, driven, with excellent communication skills and a focus on customer satisfaction.
Fluent in spoken and written English; additional languages are a plus.
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