Overview
Role Purpose: The HRSS Delivery Lead will be responsible for managing strategic relationships with Fujitsu Japan HR stakeholders, leading a growing team of Japanese bilingual professionals, and ensuring high-quality HR service delivery. This role requires strong leadership, operational excellence, and financial governance capabilities to support the Japan market.
Key Accountabilities
Strategic Client Relationship Management
Act as the primary liaison for Fujitsu Japan HR and related stakeholders.
Build and maintain trust-based relationships aligned with client expectations and strategic goals.
Advanced Service Delivery & Performance Optimization
Lead HR service delivery for a team of 5 Japanese bilingual professionals.
Ensure operational excellence and high-quality service through performance monitoring and strategic service reviews.
Leadership & Talent Development
Inspire and mentor team members to foster a culture of accountability, collaboration, and innovation.
Develop and implement strategic talent development plans to enhance team capabilities.
Process Innovation & Resource Management
Drive process optimization initiatives aligned with global standards and company policies.
Manage workforce planning, resource allocation, and utilization to maximize efficiency.
Financial Governance & Strategic Budget Management
Oversee financial governance including Purchase Orders (POs), Statements of Work (SOWs), and budget management.
Ensure cost efficiency and align financial strategies with business objectives.
Core Skills
Proven experience in HR Shared Services or related field.
Strong leadership and stakeholder management skills.
Japanese language proficiency (N1 or equivalent) is a strong advantage.
Experience managing bilingual teams and cross-cultural environments.
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