Overview
The Amazon Web Services Professional Services (ProServe) team seeks a Delivery Practice Manager (DPM) to join the Associate to Consultant (A2C) ProServe Shared Delivery Team (SDT). You will manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects. You will leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams.
As a DPM you will build and manage a team of Delivery Consultants and/or Engagement Managers working with customers and partners to architect and implement innovative solutions. You will engage with directors, C-level executives, and governing boards, while owning opportunity capture and driving engagement delivery. You will collaborate with partner teams, drive business development through thought leadership, provide portfolio guidance and oversight, and meet and exceed customer satisfaction targets. You will focus on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and SOWs.
Your experience leading teams in the technology sector will help you optimize team performance through tailored development plans, aligning teams to customer needs, and ensuring the capacity to address customer outcomes. You will translate technical concepts into business value for customers and discuss technical depth with teams, cultivating strong customer, Amazon Global Sales (AGS), and ProServe relationships to enable strong business performance. Success is measured by delivering customer engagements on time, within budget, and exceeding expectations, while maintaining the Practice total utilization goal and optimizing team performance.
The AWS Professional Services organization is a global team of experts helping customers realize their desired business outcomes when using the AWS Cloud. We work with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives and deliver focused guidance through our global specialty practices, covering a variety of solutions, technologies, and industries.
You will be part of leading and building our complex and ambitious “Associate to Consultant” (A2C) SDT, elevating the technical execution and delivery of your team of early-in-career Associate Consultants. The A2C team hires early-in-career technologists, including recent graduates, and provides training, coaching, and mentoring to develop them into productive, customer-facing technical consultants. Associate Consultants may include specialists in Infrastructure, Application Development, DevOps, Data, and Security. You will manage approximately 10-20 Associate Consultants.
Key job responsibilities
* Building and managing a high-performing team of Delivery Consultants
* Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features
* Developing and overseeing the implementation of innovative, forward-looking IT strategies for customers
* Managing practice P&L, ensuring on-time and within-budget delivery of customer engagements
* Driving business development initiatives and exceeding customer satisfaction targets
* Working with teams across AWS to develop mechanisms to accelerate hiring, onboarding, development, and insights into early-in-career program delivery
* Driving technical and soft skill training to focus and accelerate consultant development
* Partnering with Business Unit stakeholders to identify engagement staffing opportunities for your team and drive high team utilization
About the team
Diverse Experiences
AWS values diverse experiences. If you do not meet all qualifications, we encourage you to apply. If your career is just starting or you have alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue innovating, earning trust from startups to Global 500 companies.
Inclusive Team Culture
Our culture emphasizes learning and curiosity. Employee-led affinity groups foster inclusion and a culture that embraces differences. Events and learning experiences, including CORE and AmazeCon conferences, celebrate diversity.
Mentorship & Career Growth
We strive for continuous performance improvement and offer knowledge-sharing, mentorship, and career-advancing resources to help you grow.
Work/Life Balance
We value work-life harmony and flexibility, supporting you to succeed at work and at home.
Basic Qualifications
* 8+ years in IT and/or Management Consulting, with at least 3 years in a people leadership role. Experience managing IT transformation projects. Bachelor’s degree in Computer Science, Engineering, related field, or equivalent experience. Ability to travel to AWS and customer locations across the US or globally, as needed. UK citizenship or residency.
Preferred Qualifications
* Knowledge of enterprise IT management frameworks like COBIT or ITIL
* Experience integrating AWS cloud services with on-premise technologies (e.g., Microsoft, IBM, Oracle, HP, SAP)
* Experience with customer relationship management, especially C-suite level engagement
* Experience with design of modern, scalable delivery models for technology consulting services
Amazon is an equal opportunities employer. We believe a diverse workforce is central to our success. We make recruiting decisions based on experience and skills. We value your passion to discover, invent, simplify and build. Protecting privacy and data security is a priority. Please consult our Privacy Notice for details on how we collect, use, and transfer personal data. Amazon is an equal opportunity employer and does not discriminate on protected veteran status, disability, or other legally protected status. If you require a workplace accommodation during the application or hiring process, please visit our accommodations page for more information.
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