We’re focused on delivering seamless digital propositions which allow customers to instantly manage their requirements and position IWG as the “Digital First” workspace provider. As early adopters of the latest technologies - whether it be Artificial Intelligence, Office IoT, Data or Cloud Solutions - we create business value and are constantly striving to find new and improved ways to help our customers. Which is why we’re always on the look‑out for intelligent, energetic, self‑motivated, and curious individuals. We want to bring about a global workspace revolution and want you to help.
Shape the Future of Our Global Network Experience
At IWG, technology is at the core of how we operate, scale, and serve our customers worldwide. As we continue to grow, we are strengthening our Global IT capabilities — and we’re looking for a Network Service Delivery Manager who is ready to make a real impact.
This is more than a service management role. It’s an opportunity to shape how network services are governed, delivered, and continuously improved across a truly global environment.
If you’re passionate about operational excellence, vendor performance, and building resilient, high‑performing network ecosystems — we’d love to meet you.
Why This Role Matters
Our network is mission critical. It connects our people, supports our customers, and enables business growth across regions.
As Network Service Delivery Manager, you will:
* Lead the evolution of our global network service management framework
* Drive measurable improvements in service quality, stability, and performance
* Influence strategic vendor partnerships and global operational standards
* Ensure our employees and customers experience reliable, secure, world‑class connectivity
You will operate at the heart of our Global IT organization, working closely with leadership, service providers, and cross‑functional stakeholders to continuously elevate our digital backbone.
What You’ll Be Responsible For
* Owning the end‑to‑end lifecycle of global network services
* Defining governance, KPIs, reporting structures, and service improvement plans
* Managing third‑party providers to ensure SLA excellence and accountability
* Leading incident governance and escalation management
* Using data and trend analysis to proactively reduce recurring issues
* Driving root cause analysis and preventative improvement initiatives
* Supporting strategic network projects that enable business expansion
* Optimizing global networking spend while protecting service quality
What You Bring
* 7+ years of experience in global IT Network Service Management
* Strong technical foundation across WAN, LAN, and security environments
* Proven ability to manage large‑scale operational ecosystems
* Solid ITIL knowledge and service governance experience
* Strong vendor and SLA management capability
* Analytical, structured, and improvement‑driven mindset
* Confidence operating in fast‑paced, evolving environments
* Excellent communication skills in English
Who Thrives Here
* You take ownership.
* You balance big‑picture thinking with hands‑on execution.
* You’re comfortable challenging the status quo to improve outcomes.
* You focus on delivery.
* Most importantly — you care about building services that truly enable business success.
Join us and help shape a network environment that supports innovation, scale, and exceptional digital experiences worldwide.
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