POmega CRM is a Merkle Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Technical Lead. /p pMAIN TASKS: /pulliProvide support to the sales and functional team in assigned accounts when technical knowledge of the solution is required: Solution design, estimation, and assumptions. /liliSupport the PM/DM in technical leadership on the project, bringing comprehensive technical knowledge of the platform and identifying the best solution to meet the project's functional demands. /liliDetect and notify risks in the technical management of project/client profitability. /liliEnsure the smooth progress of the project in terms of Scope, Schedule, and Costs. Alerting and anticipating possible deviations to the Project Manager/Delivery Manager. /liliEnsure the fulfillment of the project's technical objectives. /liliEnsure compliance with the agreed software quality standards with Omega's Technical Management. /liliSupervise the effort estimations of the development and support team during the testing phase of a project. /liliCollaborate with the PM/DM in project demos for the client. /liliEnsure the final delivery of technical documentation for a project. /liliParticipate in the development and training of the technical team, advising them to improve their technical skills. /liliIdentify possible technical Up Cross Selling opportunities. /liliIdentify possible methodological improvements for the technical team. /liliCollaborate in Omega's community of practice, providing thought leadership, training, and mentoring to other collaborators to develop technical capabilities. /li /ulpbr/ppREQUIRED EXPERIENCE: /pulli3+ years participating in the full lifecycle of Salesforce.com implementations. /liliExperience in Salesforce.com projects. /liliExperience in the different modules: Sales Cloud, Service Cloud, Marketing Cloud, /liliExperience with agile methodologies. /liliHigh level of English. /li /ul pWHAT DO WE OFFER /pulliPermanent contract. /liliFlexible Schedule. We make it easy. Balance your professional and personal life. /liliCertifications plan. Improve your skills and get the official certificate from our main partners. /liliHome Office. You decide and we support you. /liliFlexible retribution (public transport ticket, Ticket restaurtant, …). /liliHealth insurance. /liliOMEGA in action. Our commitment to a better society is not just an intention /liliProfessional development: Evolve, grow and get where you want to go. /li /ul pAbout us /ppOmega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. /ppTogether with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. /ppWith over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. /ppWe operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. /ppClient satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). /ppAt Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together. /p