The SAP Basis Manager will be responsible for overseeing the administration, performance, and reliability of SAP systems across the enterprise. This role ensures the effective operation of SAP environments, including system installations, upgrades, configurations, and maintenance. A key responsibility includes managing the internal SAP Basis team and the relationship and performance of a third-party service provider responsible for SAP Basis operations.
The SAP Basis Manager will collaborate closely with internal stakeholders, business units, and external partners to ensure system integrity, security, and availability, while aligning with business goals and IT strategy.
o Lead and manage SAP Basis team and operations across all SAP landscapes (ECC, S/4HANA, SRM, BTP, SuccessFactors, PI/PO, Solution Manager, GRC, etc.).
o Oversee and govern the performance of third-party service providers delivering SAP Basis services.
o Ensure compliance with SLAs, KPIs, and contractual obligations of external partners.
o Plan and execute SAP system upgrades, migrations, and patches in coordination with vendors and internal teams.
o Monitor system performance and proactively address issues to ensure high availability and reliability.
o Collaborate with SAP functional and technical teams to support project implementations and ongoing operations.
o Manage system backups, disaster recovery planning, and security protocols.
o Maintain documentation and ensure adherence to ISMS and other relevant frameworks.
o Provide strategic input into SAP architecture and infrastructure planning.
o Support audit and compliance activities related to SAP systems.
Key Requirements
o Proven expertise in SAP Basis administration and support
o Fluent in English, with strong written and verbal communication skills.
o Bachelor’s degree (or higher) in Computer Science, Information Technology, or a related field.
o Demonstrated leadership experience, with the ability to manage and develop teams effectively.
o Track record of managing third-party vendors and service providers, ensuring quality and compliance with SLAs.