We are looking for a Payment Account Specialist for the Catalan market.
Cualquier información adicional que necesite para este trabajo se encuentra en el texto a continuación. Asegúrese de leerla detenidamente y luego envíe su solicitud.
- Welcome Bonus: 1,000 euros
- Start Date: March 27, 2025
- Health Insurance from Day 1
- 6-Month Renewable Contract
Are you passionate about delivering top-tier customer support? Do you thrive in a fast-paced environment, solving customer inquiries with precision and professionalism? Join our global payment solutions team in Lisbon and elevate your career in financial customer support!
Responsibilities
- Assist Catalan-speaking customers via phone, email, and chat.
- Provide expert support on payment transactions, security procedures, and account management.
- Troubleshoot technical issues and escalate complex cases when necessary.
- Maintain accurate records of customer interactions and solutions provided.
- Collaborate with internal teams to enhance customer experience and service efficiency.
Working Hours & Location
- Onsite in Lisbon
- Monday to Sunday - 24/7 Rotative Shifts (including night shifts).
- 40 hours per week - 8-hour shifts - 2 rotative days off
Mandatory Requirements
- C2 Catalan speaker + C1 English proficiency (language levels are mandatory).
- EU nationality or valid Portuguese residence permit (Manifestation of Interest or Residence Permit Card required).
- Customer support experience in a call center is a must.
- Strong communication and problem-solving skills.
- Ability to multitask and handle high-pressure situations professionally.
Salary & Benefits
- Total Compensation: Approx. 1,098/month (paid in 12 months), including: Base Salary, Complexity Bonus, Meal Allowance, Transport Allowance
- Health Insurance: Provided from Day 1 (free after 6 months).
- 1,000 Welcome Bonus (separate from the monthly salary).
Relocation Package
- Accommodation in a private bedroom for 280 euros per month (discounted on the salary).
- Flight reimbursement after 6 months.
Why Join Us?
- Be part of a global payment solutions leader
- Career growth opportunities in a dynamic industry. xpzdshu
- Work with a diverse and supportive team.
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