As a Site Account Manager, you will be fully dedicated to a single Global High-Tech customer site, acting as the primary interface between the client and Ecolab/Nalco Water operations.
Key Responsibilities Client & Site Management
* Act as the main point of contact for a dedicated customer site.
* Lead and coordinate regular client meetings, operational reviews, and planning sessions.
* Ensure high levels of customer satisfaction, trust, and long‑term relationship stability.
* Manage day‑to‑day communication with the client, anticipating needs and resolving issues proactively.
People & Operations Management
* Coordinate and support onsite service teams (technicians, operators, internal stakeholders).
* Ensure effective planning, scheduling, and prioritisation of activities at site level.
* Lead internal coordination between service, technical, and support functions.
* Drive strong engagement, communication, and collaboration across all parties involved.
Planning, Coordination & Continuous Improvement
* Own site-level planning, execution follow‑up, and performance monitoring.
* Ensure alignment with contractual commitments, safety standards, and operational KPIs.
* Identify opportunities to improve processes, communication flows, and service efficiency.
Commercial Support (Secondary)
* Identify upselling or cross‑selling opportunities in close collaboration with sales.
* Support commercial initiatives when relevant, but without primary sales targets.
* Contribute to contract renewals and long‑term account stability.
Who You Are
* A strong relationship manager with excellent communication and coordination skills.
* Comfortable leading meetings, aligning stakeholders, and managing expectations.
* Service‑oriented, reliable, and focused on long‑term partnerships.
* Structured, organised, and confident managing complex operational environments.
* Commercial awareness is a plus, but not the core of the role.
Qualifications & Experience
* Experience in account management, site management, operations coordination, or service management roles.
* Proven exposure to client‑facing environments, ideally in industrial, high‑tech, or site‑based operations.
* Strong people and stakeholder management skills.
* Background in water treatment, industrial services, or technical environments is a plus.
* Fluency in Spanish and English.
* Availability to be regularly present onsite.
* Preferably based in Aragón area (Zaragoza) or willing to relocate/commute.
Equal Opportunity Employment
Ecolab’s commitment to diversity, equity and inclusion (DE&I) reflects our longstanding value of working together to integrate diverse perspectives to challenge ourselves, reach our goals and do what’s right.
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