ESSENTIAL REQUIREMENTS:
Knowledge/Expertise in: Monitoring, controlling, and supporting service delivery, ensuring systems, methodologies, and procedures are in place and followed. Understanding and experience in integral Workplace and Service Desk services. Technical background, Proficiency in managing ITSM tools, preferably ServiceNow, is a key requirement of the position. Creating reports within ServiceNow is part of the responsibilities. Mastery of ITIL processes—including incident, request, change, problem, and capacity management—is imperative. Experience in Global Services coordinating teams in different countries. Taking ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders, and post-incident review. Excellent communication skills with the ability to explain complex technical issues to a non-technical audience. English proficiency level of B2/C1.
DESIRABLE REQUIREMENTS:
Proactivity Teamwork Used to reporting work done Ability to produce documents and reports Open-mindedness to change Self-taught
REQUIRED QUALIFICATIONS:
Higher Technician in Computer Systems Management or a degree in Computer Engineering At least 10 years of experience in the IT sector, with at least 5 years performing the same role Official technical certification in ITIL: at least ITIL Foundation Official technical certification AZ-900 or/and MS-900.
REQUIRED QUALIFICATIONS:
5 years