Customer Success Business Operations Analyst (EMEA & South Europe) - Temporary contract
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Compruebe a continuación si tiene lo necesario para esta oportunidad y, si es así, envíe su solicitud lo antes posible.
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We help the world run better
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At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of integral commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
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COMPANY DESCRIPTION
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As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
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Position
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We are currently seeking a Bachelor's or MBA degree holder for a pivotal role to support our reporting/dashboarding development and to assist our Head of Solution Customer Success Management for Finance & Spend Management (F&S;) organization in EMEA & South Europe in managing the regional and cluster F&S; business. This role, designed as a 12 months mission, can also be filled through a Master's in Business Administration (MBA) internship based in Spain.
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To improve our commercial processes and efficiencies, the following areas of work have been identified:
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Development and assistance in managing the business Dashboard for EMEA & South Europe Customer Success Management leadership
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Coordination of key initiatives and action plans for EMEA & South Europe regions
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Development of skills with new F&S; SCSM tools
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Coordination of significant leadership & team meetings The specifics of each goal will be provided once the resource is onboarded, and the individual will be given a clear list of objectives and a timeline for achieving them following a brief training period.
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The role reports to the Head of Solution Customer Success Management for F&S; South Europe. The successful candidate will enjoy the freedom to manage his/her time and will be offered the opportunity to connect with F&S; SCSM team members as well as the broader SAP & SAP F&S; organization. As a critical team member, they will need to handle accurate reporting and work to make an impact on SAP F&S; EMEA Business.
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Opportunities for growth are abundant, including the possibility of travel to attend key meetings and gain exposure to the SAP F&S; corporate environment.
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Serve as a key member of the Solution Customer Success Management F&S; EMEA South Europe team and business assistant to the leadership team.
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Implement key action plan to increase visibility on our business, transparency and coordination of key initiative.
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Demonstrate capacity to learn and absorb the complexity of SAP F&S; business and ability to adapt to SAP environment.
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Demonstrate leadership in coordinating complex action plans and report them efficiently to Solution Customer Success Management F&S; EMEA leadership.
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Help to maximize communication and alignment on Business Goals and KPI across Solution Customer Success Management F&S; EMEA.
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Reports regularly to the Head of Solution Customer Success Management F&S; EMEA & South Europe and its leadership team, build improvement plan.
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Deploy personal initiative and talents to suggest action plan to improve efficiency and mobilization from the team.
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Acquire broad and deepknowledge of SAP finance & spend management processes and SAP Intelligent Enterprise and solutions.
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Develop proficiency around the SAP Business Networks and procurement lines of business in the cloud.
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Actively participate with employee review processes, both at the initiative and company levels
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Demonstrate passion and motivation towards the practice improvement initiative, deploy energy and empathy to the Solution Customer Success Management F&S; EMEA team in the region and across region.
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Minimum Qualifications (at least 5 of the items below)
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Bachelor’s Degree required, MBA or internship degreed preferred not older than 2 years
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1 or 2 years of experience could be interesting through a combination of technology, procurement and/or sales management assistant is an advantage
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Past experience inside or delivering enterprise solutions.
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Past technology experience in the follow