Job Summary
To contribute and support the team responsible for the execution of payroll and post‑payroll activities and/or data management/customer services activities, ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required.
Main Responsibilities
- Independently process payroll end to end to ensure they are delivered as per the agreed processing calendar(s) and KPIs.
- Independently perform data management or customer service activities as per the agreed calendar and KPIs.
- Support statutory and year‑end reporting to the agreed calendar(s) and KPIs.
- Use payroll expertise to advise upon client queries/issues and ensure a strong understanding of country‑specific legislation and tasks.
- Support and knowledge transfer apprentices and/or associates on data management or customer service activities.
- Ensure tickets and calls are responded within SLA timescales and to a high standard.
- Support system maintenance testing.
- Liaise and transact with third parties.
- Complete SOC controls on time with the necessary evidence.
- Support and contribute to root cause analysis to ensure details are accurate and that feasible preventative measures are suggested to limit any recurrence.
- Conduct knowledge transfer sessions and ensure the audience has understood and can put into practice.
- Maintain DWIs to ensure processes are up to date and reflective of the service.
- Report all system issues/defects correctly and log tickets with the necessary details and evidence for investigation.
- Highlight to the Service Manager any deviations from the standard scope of service.
- Recognise and deal appropriately with sensitive and confidential information.
- Record time accurately and on time.
- Adhere to STRADA security standards.
- Contribute to team meetings and raise any issues immediately to your Service Manager.
- Stay up to date with all STRADA HR announcements and communications.
- Build good relationships with all lines of business where appropriate.
- Update internal stakeholders, when needed, in a timely and accurate way.
- Participate in projects and activities as needed and assigned.
Required Experience – Professional / Job Experience
- Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint.
- Flexibility to support a integral and fast‑paced environment.
- Attention to detail.
- Excellent written and verbal skills.
- Self‑motivated and a willingness to learn.
- Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures.
Education and Training – Essential
- BA/BS in a business‑related field such as Accounting, Human Resources, Business Administration, or an equivalent combination of education & experience.
- 2–3 years relevant experience administering payroll or health & welfare/benefits in an HR consulting, HR outsourcing, or corporate environment.
- HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred.
Desirable
- Experience working with HR and payroll data.
Values at Strada
- Anticipate customer needs – we stay ahead of trends so our customers can grow and succeed.
- Own the outcome – we take responsibility for delivering excellence and ensuring things get done right.
- Challenge ourselves to work smarter – we move faster than the world around us to drive change and accomplish more.
- Empower each other to solve problems – we tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
- Care about our work – we understand that what we do impacts millions, and we have a responsibility to get it right.
Benefits
- Health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.
- All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role.
Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter.
To be considered, you must have current and future work authorization in the country where you are applying, without the need for visa sponsorship by Strada.
Disclaimer: This job description does not limit Strada’s right to assign or reassign duties and responsibilities of this job to other entities, including but not limited to subsidiaries, partners, or purchasers of Strada business units.
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