🚀 Looking for your next challenge in tech support?
Join a global leader in mobile technology solutions and become part of a team that ensures seamless service delivery for millions of users worldwide. In this role, you’ll troubleshoot technical issues, manage customer accounts, and collaborate with cross-functional teams to deliver exceptional customer experiences. If you’re passionate about technology and problem-solving, this is your opportunity!
* đź’Ľ About the company: Our client operates a global network for mobile top-up solutions and digital rewards, connecting over 550 mobile operators in 160 countries through 1500 partners
* đź“Ť Location: Barcelona | Hybrid (4 days on-site)
* đź’° Salary: Up to 35K + benefits
🔑 Key Responsibilities
* Troubleshoot and respond to customer issues, ensuring timely resolution
* Monitor and manage system alerts, escalate critical issues, and coordinate restoration
* Participate in on-duty rotation during weekends and public holidays (when required)
* Manage customer accounts and configurations
* Investigate root causes of product or service issues and escalate when necessary
🎯 What We’re Looking For
* Degree or diploma in IT, Computer Science, or equivalent
* Strong knowledge of programming languages
* Excellent troubleshooting and analytical skills
* Good understanding of web services, APIs, and IP-based protocols
* Familiarity with Linux and SQL (advantage)
* Proficient in MS Office (advanced Excel preferred)
* Strong English communication skills (additional languages are a bonus)
👉 Ready to take the next step?
Join a global tech leader and make an impact in the world of mobile connectivity.
Apply now and be part of a team that’s shaping the future of digital payments!