Pb Job Summary /b /pp Provide Instrument Service and Support to Werfen clients in the designated Area. Including but not limited to installation, de-installation, preventive maintenance, instrument failure diagnostics and repair, and instrument modification and upgrade activities. /pp Manage workflow, client interfacing and company reporting tasks in a diligent and timely manner using the processes, programs and systems implemented within the company. /pp Communicate and interact with other members and departments of the company by providing or requesting such information needed to enable best customer experience. /p pb Key Accountabilities /b /pp•Service call programming, execution, and reporting. /pp•Repair parts stock control. /pp•Tools, diagnostic instrument, IT and communication devices required in company activity, use, and control of. /pp•Compliance with company processes and directives, following Ethic Code. /pp•Synergy with Sales and Marketing agents. /pp•Act autonomously and escalate any situation that may impact customer expectations. /pp•Assertive and clear communication with customers and co-workers. /p pb Networking/Key relationships /b /pp Maintain proactive relationship with fellow FSEs, Help Line, Service Area Manager, Sales reps, TSS Technical Service Specialists, Product Line Application / Sales Managers, Service Front and Back-office members, logistic department coordinators and Clients. /p pb Minimum Knowledge Experience required for the position: /b /pp•Bachelor’s degree or equivalent technical qualifications in electrical/mechanical engineering or physical sciences. /pp•2 to 5 years of work experience in a service or technical department of high-end Life Sciences or medical capital equipment. /pp•Desirable to have data analysis skills, excel, pivot tables… /pp•Working knowledge and ability to test and troubleshoot electrical analog and digital circuits, computer hardware and a minimum of pneumatics experience. /pp•Fluent reading and writing English and be able to hold a basic technical conversation. /pp•Fluent Spanish language speaking and understanding. /pp•Driver license. /p pb Skills Capabilities: /b /pp oInterest and affinity for technical activities. /pp•Curious and eager to learn. /pp•Systemic, holistic and “hands on” approach. /pp•Proactive, organized and resolute. /pp•Oriented to customer service. /pp•Able to empathize to customer needs and expectations. /pp•Analytical skills /pp•IT skills /pp•Able to work on a multidisciplinary environment, dealing with electronics, mechanics, pneumatics, and Informatics. /p pb Travel requirements: /b /pp Up to 10% of time. /p pb Individual Contributor Core Competencies: /b /ppb Managing Work /b /pp Effectively managing one’s time and resources to ensure that work is completed efficiently. /ppb Emotional Intelligence /b /pp Essentials Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others’ emotions and behavior; leveraging insights to effectively manage own responses so that one’s behavior matches one’s values and delivers intended results. /ppb Building Partnerships /b /pp Developing and leveraging relationships within and across work groups, including cross-functional groups, to achieve results. /ppb Decision Making /b /pp Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences. /ppb Continuous Improvement /b /pp Originating action to improve existing conditions and processes; identifying improvement opportunities, generating ideas and implementing solutions. /ppb Continuous Learning /b /pp Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. /p