WHO WE ARE Certinia delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company's Professional Services Automation (PSA), Customer Success (CS), and Financial Management (FM) solutions, delivered on Salesforce's leading cloud platform, provide the ability to run a connected services business, deliver with intelligence, and achieve business agility. Headquartered in Austin, Texas with presence around the world, Certinia is backed by Haveli Investments, TA Associates, General Atlantic and Salesforce Ventures. For more information, visit.THE ROLE This is an Engineering Team Lead role where both technical and domain expertise is required. You will lead a team of, typically, five software engineers, for which you will have line management responsibility. You will be expected to contribute to the technical approaches, and the active development, of software features that deliver value to our customers.You will work in an environment that encourages creativity and innovation, and is inspired by thought leading Lean Management practices, underpinned by a strong philosophy of Continuous Integration and Continuous Deployment.You will influence strategies and approaches to the design and writing of tests ensuring Quality is built-in throughout the lifecycle. You will make contributions to standards and guidelines that ensure solid and robust applications.You will ensure the team has the support they need, proactively identifying and removing obstacles. As the line manager you will mentor, coach and develop team members through your own example and through one to one meetings as needed,You will represent and speak to the team's key functional goals. You will help to ensure speedy resolution of internal and customer defects that are allocated to the team through a process agreed with the Engineering Manager.It is expected that the largest part of this role will be technical in nature, working closely with the Product Manager on solutions, furthering the team's goals by solving technical problems and writing code including tests.This role is mainly hybrid being part office and part home working. There may be a need for occasional offsite meetings or visits to other offices. This job may require some flexibility in working hours in order to support and liaise with the Company's other locations, and development partners.WHAT YOU WILL DO IN THIS ROLE Support the team in meeting high code throughput through frequent code commitsSupport the team in the speedy resolution of allocated defectsWork the Product Manager to arrive at release objectivesEscalate issues when necessaryFrequently write code including testsDevelop and coach others in technology and domainFacilitate feedback through reviews and retrospectives, involving team members from other functional areas, e.g., Product Managers, UX, Technical Writers, etc.Drive the Performance Feedback loop - have regular 1-2-1\'s with the team members, delivering recognition and feedback, discussing development opportunities and support needs, and taking on board suggestions for improvementsCareer progression discussions - setting objectives and timescales for achievement to help with progression to new roles and levelsIdentifying and utilizing coaching and mentoring opportunities with members of the team to aid their knowledge and progressionParticipate in the hiring process, including interviewing, devising and delivering technical tests, and being involved in the decision making process leading to employment offersIdentify and recommend training needs for team membersWill be required to participate in Employee Success processes, as well as providing input into processes such as promotions, etc.WHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE Further educated to degree level or above in Computer Science or similar disciplineDemonstrated success in a complex Software Engineering environmentHigh competency with enterprise software tooling and methodologies like distributed version control systems, and continuous integration and testing.Strong knowledge and applied expertise of quality practices.Good working knowledge and experience of Lean Management principlesA passion for Continuous Integration and Continuous DeploymentA focus on fast feedbackAbility to travel domestically and internationallyWHAT ELSE WOULD BE GREAT Strong knowledge of applicable functional domainPrevious experience of line managing peopleAble to manage multiple opportunities, projects and priorities concurrentlyExcellent problem solving skillsAble to foster a culture of cross team collaborationStrong written and verbal communication skillsStrong interpersonal communication skillsDesire to develop coaching and mentoring skillsAble to operate effectively where there is ambiguityAbility to resolve conflict within teams
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