Job Description
Banqueting Manager is responsible for leading and overseeing all operations related to banquets, events, and conferences within the hotel, ensuring service excellence, compliance with quality standards, and the profitability of the department.
This position ensures the proper planning, coordination, and execution of events, working closely with the Sales, Culinary, Food & Beverage, and Maintenance departments to deliver memorable experiences consistent with the hotel’s brand image and values.
The Banqueting Manager also leads the banqueting team, fostering a culture of service excellence, continuous training, and operational improvement. The role is responsible for financial control, inventory management, and the optimization of available resources to maximize revenue and guest satisfaction.
Responsibilities
* Operational and Logistics Management : Supervise the preparation, setup, and execution of all events and banquets, ensuring compliance with Standard Operating Procedures (SOPs), safety regulations, and brand standards.
* Leadership and Team Management : Lead, motivate, and train the banqueting team (permanent, part-time, and temporary staff), promoting service excellence and professional development.
* Planning and Interdepartmental Coordination : Collaborate with Sales, Culinary, Food & Beverage, and Maintenance departments to ensure smooth and consistent event execution.
* Financial Management and Cost Control : Prepare and monitor budgets, analyze performance indicators, oversee inventory, and optimize profit margins.
* Guest Service and Issue Resolution : Ensure total guest satisfaction throughout all event phases, from planning to execution and post-event follow-up.
* Innovation and Continuous Improvement : Implement operational enhancements and incorporate industry trends to improve guest experience and process efficiency.
* Regulatory Compliance : Ensure compliance with all current health, safety, and food hygiene regulations, as well as collective agreement provisions.
* Communication and Reporting : Prepare operational and financial reports for the banqueting area and maintain clear communication with Management and other relevant departments.
* Supplier and Equipment Management : Oversee purchasing, maintenance, and quality of equipment, furniture, and materials required for successful event delivery.
Qualifications
* Minimum of 5 years of experience in team management, preferably in a unionized environment.
* At least 3 years of experience in banqueting within a large-scale establishment.
* Degree in Hospitality Management or a related field (a plus).
* Experience in the luxury hotel sector is highly desirable.
* Excellent understanding of financial statements, performance analysis, and P&L reporting.
* Fluency in Spanish and English is required.
Additional Information
Candidate must be a citizen of the European Union or possess a valid work permit for Spain.
What is in it for you :
* Competitive Salary and Benefits
* Discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe.
* We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
* Opportunity to develop your talent and grow within your property and across the world!
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