Your role
Mission
To maximize customer satisfaction on our service quality and capability, by providing professional field service and consultancy while promoting service products to generate service NIS.
To carry out service, repairs, maintenance and overhaul of air compressors and related industrial equipment.
Job Description
On-Site
On arrival at the customer's premise inform the person-in-charge before any jobs are being carried out, to avoid interruptions in production or any other business interruptions.
Implement correct working methods, use correct tools and observe all safety rules and regulations.
Collection of local purchase parts from suppliers for service jobs
Carry out daily jobs as assigned / instructed by the Supervisor / Manager
Follow all instructions given in the scope of works as per service work order
Test run and monitor serviced units, record all readings to ensure units are running at satisfactory conditions
Write reports of jobs carried out on the service work order or recommend any follow-up actions if needed.
Explain to customer if any follow up or repair jobs are needed
Maintain cleanliness at compressor room and surrounding area before leaving customer's premise.
Records / maintenance and feedback
Feedback to supervisor / manager on follow up actions required
Provide technical and quality feedback to the technical specialist according to customer's feedback
Record all time spent in the field, workshop and other activities
Timely and correct feedback on work orders, weekly report and monthly report;
Working closely with sales team & project team to satisfy customer;
Maintain proper PPEs' being issued, ensure service vehicle is in good and clean condition, upkeep personal tools & equipment and workshop area
Ensure proper usage and maintenance of all workshop equipment or measuring equipment.
Others
Use of MAM (Mobile Asset Management Tool)
Work closely with Service Planners and Service Supervisors
Objective to complete each job first time fix
To succeed, you will need
Experience
Adaptable Problem-Solver:
Flexible to adjust work schedule to meet customer demands, including occasional evening or weekend work.
Self-Driven Entrepreneur:
Proactive and accountable, taking ownership of customer needs and driving solutions.
Field Work Experience:
Ability to work in a workshop repair environment, with technical expertise to diagnose and resolve issues.
Tech Whiz:
Proficient in using technology to drive efficiency and productivity.
Mobile Professional:
Valid driver's license for travel to customer sites.
Efficient work management
Customer Relationship/Management, Retention skills, Coaching and Mentoring
Product technical knowledge
Education Degree
Degree in BSEE / BSME / BSECE
Computer proficiency
Proficient in Microsoft applications such as Excel, Word, PowerPoint, Outlook, etc.
Excellent communication and presentation skills both written and verbal
In return, we offer
Benefits Upon Hire
Group Corporate Travel Insurance
Group Life Insurance
Meal Allowance
Mobile Allowance/Mobile Plan
Online Training Programs
Personal Accident Insurance
Shuttle service/service vehicle
Birthday GC
Coffee Allowance
Company Events
HMO
International Training Programs
Bigger Overtime Payment
Bigger Regular Holiday Payment
Wellness Program
Christmas GC
Benefits Upon Regularization
Christmas GC
Christmas Door Prize
Annual Salary Review
Medicine Allowance
Medicine Subsidy (70/30) - Group Hospitalization Plan
Gratuity Pay
Rice Allowance
Salary Loan
Uniform
Wedding Gift
Service Award
Retirement Plan
Bereavement Benefit
Bereavement Leave
Sick Leave
Prolong Sick Leave
Vacation Leave
Additional Anniversary Leave
Other Perks
Free medical exam
A friendly, family-like environment
Plenty of opportunity to grow and develop
A culture known for respectful interaction, ethical behavior and integrity.
Access to integral Job opportunities, as part of Atlas Copco Group
Job location
Contact information
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