PDo you enjoy helping people and being part of the energy behind world-class festivals? We are looking for a Customer Service Agent to support festival visitors and ticket buyers across several international events mainly located in Iberia. /p pIn this role, you will be the first point of contact for thousands of festival fans, ensuring they receive clear information and excellent support before, during, and after their event experience. /p pYou will support festivals such as elrow, Sónar, Arenal Sound and Resurrection Fest, working closely with internal teams and ticketing partners to deliver a seamless customer experience. /p pbYour responsibilities /b /pulliAct as the first point of contact for festival visitors and ticket buyers /liliHandle customer enquiries via email and social media direct messages /liliSupport customers with ticket-related questions using the Bleep Ticketing platform /liliWork closely with festival brands and internal teams to resolve customer issues efficiently /liliIdentify recurring questions and customer pain points and help improve processes and communication by working closely with with developing team /liliEnsure a high level of customer satisfaction through clear, accurate and customer-focused communication /li /ul pbWhat we are looking for /b /pulliExcellent written communication skills in Spanish, Catalan and English /liliExperience in customer service, support, or hospitality /liliAbility to handle multiple conversations and stay organised in a fast-paced environment /liliStrong problem-solving skills and a proactive mindset /liliComfortable working with digital tools such as ticketing systems, CRM tools and social media platforms /liliInterest in music, festivals, or live events is a strong plus /li /ul pbWhat we offer /b /pulliA dynamic role in the international festival and live events industry /liliOpportunity to support some of Europe’s most iconic festivals /liliA collaborative and international team environment /liliCompetitive salary based on experience /liliOpportunities to grow within the organisation /li /ulpbr/ppbWho are we? /b /ppSuperstruct Entertainment is a live entertainment group, with 60+ festivals, events and live tours throughout Europe and Australia. The Digital Iberian service team is responsible for the succesful rollout of Bleep, the in-house ticketing system, across all Spanish events that are part of Superstruct Spain. Our team is growing and ambitious. We are building a digital ecosystem tailored to the dynamic world of live entertainment. The platform includes ticketing, fan profiles, marketing automation and business intelligence. /p pIf you enjoy helping people and want to play a key role behind the scenes of unforgettable festival experiences, we would love to hear from you. /p pApply now and join the team! /p