As Bellboy & Door Captain, I will assist and assume responsibility on the efficient operation of the Front of House department to provide exceptional products and services within brand operating standards.
I will perform the following relevant tasks for this role:
- To review daily next days’ arrivals and departures to ensure seamless and anticipatory operations.
- To strategically arrange the on-shift Bell/Door Team with the sole purpose of ensuring a seamless operation that provides an anticipatory and ultra-luxurious service.
- To schedule Team using guidelines provided by FD Manager, Resort Assistant Managers and/or Front Desk Supervisor, in order to efficiently cover department´s operations in an ultra-luxurious manner.
- To arrange Bell Door Team´s vacations and compensation of festive days, in collaboration with FD Manager, Resort Assistant Managers.
- To constantly provide positive feedback to the team with the sole purpose of reinforcing positive work habits and/or performances.
- To constantly provide constructive feedback to the team with the sole purpose of correcting negligent or inefficient work habits and/or performances.
- To supervise and collaborate in all aspects of Bell/Door team, as descripted in the Job Description of Bell/Door attendant:
- To welcome guests once arrived to the resort, as soon as guest step out of transfers.
- To be in sync with guest journey.
- To be, at all times, a Six Senses Ibiza ambassador, constantly engaging with all guests in the lobby and/or across the resort.
- To maintain an appropriate and effective communication with the rest of Front of House team through radio.
- To deliver and pick up guest luggage and requested items accordingly, based on standards and procedures, in a timely and efficient manner.
- To ensure guest belongings are handled with outmost care and discretion, respecting guest privacy to its maximum.
- To ensure guest belongings are never unattended and in a safe area, preventing risk of loss or confusions.
- To ensure that all moved items are handled in a way that would not compromise one’s self health and with the right equipment.
- To verify private transfers for arriving guests, in house guests transfers when going to off-resort activities or restaurants, transfer disposals, and departing transfers, ensuring driver is 10 minutes before arranged time, driver is on optimum conditions for the trip and vehicle’s conditions are up to ultra-luxury standards, including the proper placement of amenities in the vehicle.
- To monitor all transfers through platform.
- To coordinate taxi trips, using the proper tools.
- To ensure all the above-mentioned transfers are loaded with luggage if applicable.
- To ensure cleanliness and maintenance of buggy(s) and/or vehicle(s) assigned to the department, verifying status on a daily basis and using the right tools and equipment.
- To ensure cleanliness of Luggage Storage and Back Offices, keeping a tidied-up, risk-free, accessible working area.
- To maintain the Ticket Booth in a pristine condition, tidied-up and adapted to work.
- To be in possession of Driving License for cars valid in the country of resort´s operation with the purpose of handling Valet Parking services, driving guest and visitors’ cars with outmost care, preventing any potentially generated damages to the vehicles.
- To report any damage caused in the course of the work performance with the purpose of fixing it by involving the insurance company.
- To strictly follow the procedures involved in the financials of the Valet Parking service.
- To contribute with relevant information from suite guests to maintain a highly nurtured VIP recognition program.
- To share this relevant information with the corresponding area of Operations in order to display it in the Daily What´s Up Report.
- To input this relevant information into the PMS, by nurturing it and then maintaining an updated guest history accessible for future stays.
- To handle guest complaints, suggestions and/or compliments, to log and report them appropriately in the system, to take prompt and effective action and to follow up until its closure.
- To ensure the readiness and restocking of Welcome Drinks, Towels and Water Bottles.
- To offer arriving guests welcome drinks and towels.
- To perform resort & room tour to all arriving guests.
- To perform site inspections, visits or any other resort tour.
- To coordinate guest requirements with other departments and follow up to ensure all queries are handled to maximum satisfaction.
- To be knowledgeable of different types of treatments at Six Senses Spa and assist on making any bookings.
- To be knowledgeable on packages, promotions and other benefits and/or discounts related to guest accounts, reservations or any other applicable matter.
- To always proactively promote in-resort restaurants, bars, shops, wellness activities or any activity despite its cost with the sole purpose of driving revenue for the resort.
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