Job ID: 3087178 | AWS EMEA SARL (UK Branch)
AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon's Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS's services and features apart in the industry. As a member of the UC organization, you'll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.
This region service team is a customer experience-oriented team which is looking for a self-motivated talented engineer who can solve complex problems and have a vision to improvise the service support.
We are looking for a skilled engineer who brings a mix of operations and networking expertise and shares our passion to change the way our customers operate. A systems engineer will be driving the opportunities to automate and simplify the daily operations and scales the organisational operations.
Key Responsibilities
Work proactively to solve potential problems and inefficiencies. Communicate clearly and collaborate with others to deliver results with minimal supervision.
Participate in 24/7 on‐call rotation to troubleshoot high severity issues.
Analyze dashboards and investigate metrics with a vision for improvements.
Troubleshoot and diagnose problems and work on solutions.
Create and maintain Standard Operating Procedures (SOPs) and runbooks for documentation.
Discuss radical new approaches to automate operational issues, assess risks and develop creative solutions.
You will need to be a UK national and be able to obtain and maintain a UK Government Security Clearance. Further details found here: UK Security Clearance Levels
A Day in the Life
What does a Systems Engineer do at Amazon? Amazon has a collaborative, purposeful and enthusiastic environment where we "Work Hard, Have Fun, Make History." On a typical day, engineers might dive deep into understanding the root cause of a customer issue, investigate why a metric is trending the wrong way and consult with senior engineers at Amazon. We own our services and believe in making out-of-hours support as painless as possible. To achieve this, we implement Operational Excellence best practices and strive to automate manual processes.
Our Systems Engineering roles help engineers develop a broad range of skills. They utilize their Linux skills to troubleshoot, innovate fixes and workarounds, keep software up‐to‐date, and provide data and metrics that help manage the capacity and efficiency of our services. They draw on their networking knowledge to identify and troubleshoot network connectivity issues. They communicate clearly and collaborate with others to deliver results. They are self‐starters, comfortable dealing with ambiguity and change. They are customer‐obsessed, always looking to understand customer pain points and find resolutions quickly and completely.
Basic Qualifications
Working knowledge of Linux system administration
Experience of systems automation using BASH, Python, Perl, etc
Experience of network fundamentals (DNS, DHCP, TCP/IP, routing, switching, HTTP)
Preferred Qualifications
Exposure to cloud computing concepts and design considerations
Experience in a production environment
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
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