Software Implementation Manager, Automation
PayCargo Madrid, Community of Madrid, SpainSoftware Implementation Manager, Automation
PayCargo Madrid, Community of Madrid, Spain2 weeks ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.About PayCargo
PayCargo is the trusted, global platform for logistics, helping businesses navigate the complexities of payments and invoice processing. Backed by deep industry knowledge and unrivaled AI technology, the solutions streamline financial workflows, improving transparency, and enhancing productivity.About PayCargo
PayCargo is the trusted, global platform for logistics, helping businesses navigate the complexities of payments and invoice processing. Backed by deep industry knowledge and unrivaled AI technology, the solutions streamline financial workflows, improving transparency, and enhancing productivity.
With real-time payment capabilities and a network of 5,000+ vendors-including MSC, Maersk, ZIM, and leading air, rail, and terminal partners-PayCargo improves cash flow and ensures faster, more reliable cargo movement.
Headquartered in Coral Gables, Florida, we're the leading digital platform for air and cargo payments in North America and expanding rapidly worldwide. In 2022, PayCargo raised $130 million in Series C funding from Blackstone Growth to support our vision of becoming the global standard for B2B freight payments.
About The Role
As a
Software Implementation Manager, Automation,
you will lead the successful onboarding of new customers onto our product solutions. In this role, you will be responsible for the project management, client engagement, and cross-functional collaboration to ensure successful deployment and adoption of our platform.
You are a master of organization, communication, and project execution. You will be responsible for defining project scope, creating detailed project plans, managing timelines, and ensuring our customers achieve their business goals with our solution. You will work in a close, collaborative partnership with a Solutions Engineer, who will handle the technical integration aspects of the project, while you drive the overall project forward.
As The Software Implementation Manager, You Will
Lead and manage multiple concurrent customer implementation projects from initiation through go-live.Develop and maintain detailed project documentation including plans, timelines, status reports, and risk assessments.Serve as the primary point of contact for customers throughout onboarding, building trust and ensuring a smooth, non-technical implementation experience.Facilitate kickoff and discovery meetings to understand client business goals, workflows, and success metrics.Translate business needs into actionable implementation plans and configuration steps.Conduct regular status meetings and provide clear updates on progress, timelines, risks, and dependencies to internal and external stakeholders.Coordinate cross-functional project teams, partnering with Solutions Engineers and other departments (Sales, Product, Customer Support) to ensure alignment and delivery success.Guide customers through solution configuration tailored to their business processes.Develop and deliver user-friendly training to promote successful adoption and long-term value.Proactively identify project risks and manage scope changes using formal change control procedures.
You Are Likely To Succeed If
Bachelor's degree in Business, Project Management, Information Systems, Engineering, or a related field-or equivalent hands-on experience.5+ years of experience in project management, client onboarding, or implementation consulting-ideally in a B2B SaaS environment.Proven success managing the full lifecycle of complex software implementations.Excellent organizational skills and the ability to manage multiple priorities and deadlines.Strong written and verbal communication skills, with confidence leading meetings across all stakeholder levels.Demonstrated ability to build trust and lasting relationships with clients, acting as a strategic advisor.Comfortable navigating ambiguity and solving problems proactively.Experience designing and facilitating customer-facing software training sessions.Knowledge of logistics, supply chain, or freight-related processes (e.G., shipment planning, audit & pay, freight procurement).Experience collaborating with technical stakeholders such as Solutions Engineers, Developers, or Integration Specialists-especially on API or EDI integration projects.
Preferred Qualifications & Skills
Experience with ERP or WMS platforms like CargoWise, Descartes, SAP, NetSuite, Microsoft Dynamics, JDE, Blue Yonder, or Manhattan Associates.Familiarity with Transportation Management Systems (TMS) or broader supply chain software.Project management certification (e.G., PMP, PRINCE2).Proficiency in project management tools such as Jira, Asana, Monday.Com, or Microsoft Project.
What We Offer
Our compensation package includes a highly competitive salary and bonus plan. We care about your well-being and personal life. We offer a vacation policy, sick policy, personal time off policy, and more.
Your success at PayCargo is determined by the impact that you are making, and how well you collaborate with the various teams that you interact. Everyone at PayCargo is empowered to take ownership to learn, self-improve, and master their skills in an environment focused on efficiency, collaboration, and purpose.
We are proud to be an equal-opportunity employer - We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status.Seniority level
Seniority level Mid-Senior levelEmployment type
Employment type Full-timeJob function
Job function Management and ManufacturingReferrals increase your chances of interviewing at PayCargo by 2xSign in to set job alerts for “Implementation Manager” roles.
Madrid, Community of Madrid, Spain 17 hours agoMadrid, Community of Madrid, Spain 9 hours agoAssociate Project Manager, Early Phase (Spain)
Madrid, Community of Madrid, Spain 1 month agoImplementation Consultant, Spanish Speaking
Madrid, Community of Madrid, Spain 2 weeks agoCustomer Success Manager / Program Manager
Madrid, Community of Madrid, Spain 1 month agoMadrid, Community of Madrid, Spain 1 week ago(Associate) IT Project Manager (IT Base and Platforms) – based in Luxembourg
Madrid, Community of Madrid, Spain 6 days agoMadrid, Community of Madrid, Spain 4 days agoImplementation Specialist - Southern Europe
Greater Madrid Metropolitan Area 1 month agoPA Project Manager - Global Practice Areas
Madrid, Community of Madrid, Spain 3 days agoCustomer Success Manager,Digital Success
Madrid, Community of Madrid, Spain 2 weeks agoIT PROJECT MANAGER (PRODUCTION SUPPORT) (F/M/X)
Madrid, Community of Madrid, Spain 3 weeks agoSENIOR PROJECT MANAGER - CIB RISK TRANSFORMATION
Madrid, Community of Madrid, Spain 3 weeks agoTres Cantos, Community of Madrid, Spain 4 months agoMadrid, Community of Madrid, Spain 2 weeks agoIT Delivery Manager (Software Project Manager)
Madrid, Community of Madrid, Spain 1 month agoMadrid, Community of Madrid, Spain 2 weeks agoCustomer Onboarding and Success Manager (Employer of Record)
Deployment Project Manager – Supply Chain & SAP IBP (Madrid)
Tres Cantos, Community of Madrid, Spain 3 months agoCoslada, Community of Madrid, Spain 4 days agoMadrid, Community of Madrid, Spain 9 hours agoCustomer Success Manager, Digital Success
Madrid, Community of Madrid, Spain 2 weeks agoMadrid, Community of Madrid, Spain 1 week agoCustomer Success Manager (CSM) - SAP Academy for Customer Success - Spain (Hybrid)
Madrid, Community of Madrid, Spain 1 week agoDigital Insurance Project Manager - Spanish Speaker (Fully Remote)
Madrid, Community of Madrid, Spain 2 months agoLeganés, Community of Madrid, Spain 1 week agoMadrid, Community of Madrid, Spain 2 weeks agoSales Excellence and Analytics IT Project Manager
Madrid, Community of Madrid, Spain 2 weeks agoMadrid, Community of Madrid, Spain 2 weeks agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr