Institut Marquès is part of a leading European group in reproductive medicine. Our goal is to provide each patient with personalized treatment based on scientific excellence, technological innovation, and a caring, human‑centered approach.
To expand our team, we are looking for an Operations Director with solid experience in clinical leadership, management, and clinic operations for our Barcelona clinic.
Key Responsibilities
* Clinic Leadership & Management
o Lead all aspects of clinic operations, ensuring alignment with regional goals and standards.
o Foster a culture of excellence, empathy, and accountability across all departments.
o Serve as the primary point of contact for the clinic’s leadership team: Medical Director, Laboratory Director, Nurse Manager / Team Leader, Patient Experience Manager / Team Leader.
o Manage transitions (e.g., acquisitions, rebranding) and cross‑functional teams, aligning diverse stakeholders.
o Drive a results‑oriented culture, setting clear goals and holding teams accountable for achieving clinical, operational, and financial targets.
o Champion a patient‑first culture, ensuring every patient receives compassionate, timely, and high‑quality care.
o Promote a positive, inclusive, and high‑performing work environment.
o Address and resolve patient or staff concerns promptly and effectively.
* Operational Excellence
o Oversee daily clinic operations, including scheduling, resource planning, and service delivery.
o Ensure compliance with clinical, laboratory, and regulatory standards.
o Monitor and improve key performance indicators such as patient conversion, time to treatment, and satisfaction scores.
o Use dashboards and KPIs to inform decisions.
* Growth & Performance
o Drive clinic growth through operational efficiency, local marketing support, and community engagement.
o Collaborate with the Regional General Manager and central teams to implement strategic initiatives.
o Support financial performance through effective cost management and revenue optimization.
o Translate company strategy into clinic‑level action plans.
o Understand drivers of profitability and growth (e.g., margin management, treatment mix).
Key Performance Indicators (KPIs)
* Patient satisfaction and Net Promoter Score (NPS)
* Employee engagement and retention
* Clinical capacity and productivity
* IC conversion – right mix and volumes
* Conversion rates and time to treatment
* Clinic revenue, growth targets, and EBITDA
* Operational efficiency and compliance metrics
Qualifications & Experience
* Proven experience in healthcare operations or clinic management, ideally in fertility or specialty care.
* Strong leadership and team‑building skills.
* Excellent communication and problem‑solving abilities.
* Ability to manage multiple priorities in a fast‑paced, patient‑focused environment.
* Bachelor’s degree required; healthcare or business‑related field preferred.
* Commercially savvy, with experience in revenue growth, business development, or managing P&L.
Incentives
* Performance‑based incentives tied to patient experience, clinic outcomes, and growth.
Additional Information
* Seniority level: Director
* Employment type: Full‑time
* Job function: Management and Business Development
* Industry: Hospitals and Health Care
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