Responsibilities / Tasks
For our offices Granollers we are currently looking for an Order Management Specialist to manage national accounts.
The main responsibilities are:
- Customer service : Answer phone calls and manage requests made by customers, distributing the call to other colleagues if necessary / departments. Receive customer requests via email and take care of its management.
- Eventually distributes requests from the common customer service Inbox to other colleagues in the department.
- Quotation Management : Receives requests and manages quotations. Follows up the acceptance of the offers whenever possible and in any case at the request of his superior.
- Order Management : Manage customer’s purchase orders. Create Sales orders, purchase goods to central warehouse and follow-up delivery.
- Order delivery tracking, in coordination with Supply Chain & Logistics
- Administrative management of service requests : Receives service requests and registers them in the system assigning initial date and service technician based on availability and area geographic (supported by Coordinator).
- Invoicing of services : proforma and final, after verifying that the documentation and data are correct. Tracking and receipt of orders for billing. Arise credit notes in compliance with the general approval guidelines.
- Management of maintenance contracts : registration of the relevant information of the contracts in the system, control of intervention dates, modifications in the list of materials during the term of the contract, billing.
- Management of incidents that arise during each phase of the “order to cash” process until resolution
- Travel management of the technicians and the rest of the colleagues
Your Profile / Qualifications
- Studies in Administration & Finance
- Minimum 3 years of experience in the Back-office department (Order Manager role)
- Training, knowledge, and experience in administration
- Valuable to get experience as part of project management team
- Sensitive leadership personality experienced in leading high performance production organizations
- Portuguese (Native)
- English & Spanish (Advanced)
- High performance and result orientation
- Outstanding communication skills
- Convincing personality successfully pushing for results despite facing resistance
- Ability to communicate to with all levels within the organization
We offer:
- Attractive compensation package aligned with experience and responsibilities.
- Private health insurance plan
- Employee Assistance Program
- Versátil working hours and a hybrid working model (up to two days per week remote).
- 23 days of vacation per year.
- Great work environment as part of a collaborative team
- Continuous internal training and career development opportunities, both nationally and internationally.
- The opportunity to join a company recognized as a Top Employer 2026 .