PWould you like to be part of a fast-growing company? And work alongside the best TALENT on truly innovative projects? At bKirey España /b, it's possible and we would love to meet you! /ppbr/ppWe are looking for a bMicrosoft Dynamics Unified Service Desk (USD) Specialist /b b(f/m) /b with high level of English and with hands-on experience to join our technical team. The ideal candidate will focus on the development, configuration, and customization of solutions within the bUnified Service Desk (USD), /b acting as a key contributor to the evolution of our agent desktop platform. bThe position in 100% remote within Spain. /b /ppbr/ppYour mission will be to design, implement, and optimize advanced customizations, hosted controls, and CTI integrations within Dynamics 365, ensuring high performance, seamless usability, and robust multi-session management. /ppbr/ppbr/ppbWhat would be your main responsibilities in this position? /b /ppbr/pullibSolution Customization: /b Configure and customize Microsoft Dynamics 365 Customer Service solutions to meet business needs. /lilibUSD Development: /b Develop and maintain customizations within Unified Service Desk (USD), including hosted controls, actions, events, and toolbars. /lilibTelephony Integration: /b Implement and configure CTI (Computer Telephony Integration) adapters and connectors for USD. /lilibFull-Stack Logic: /b Develop custom hosted controls and frontend logic using C# / .NET (WPF) and JavaScript. /lilibPlatform Extension: /b Work with USD APIs and the USD SDK to extend platform capabilities and enable smooth application integration within the Dynamics environment. /lilibEnd-to-End Collaboration: /b Collaborate with backend and integration teams to guarantee seamless end-to-end functionality, performance, and maintainability. /li /ulpbr/ppbr/ppbWhat are the mandatory requirements for this position? /b /ppbr/pullibCore Technology: /b Proven hands-on experience with bMicrosoft Dynamics 365 Customer Service /b. /lilibSpecialized Tools: /b Practical experience with bUnified Service Desk (USD) /b, including USD Hosted Controls, Actions, Events, Agent Scripting, and CTI adapters/telephony integration. /lilibDevelopment Skills: /b Strong experience in bC# / .NET (WPF) /b development for custom hosted controls and bJavaScript /b development within Dynamics environments. /lilibSession Management: /b Ability to work on agent desktop applications and manage multi-session environments within USD. /lilibSoft Skills: /b Strong analytical, communication, and collaboration skills to align technical solutions with functional requirements, alongside the ability to work autonomously. /li /ulpbr/ppbWhat do we value especially (Nice to Have)? /b /pulliExperience with bXAML and WPF /b for building custom USD interfaces and UI integrations. /liliUnderstanding of advanced USD configuration elements: window navigation rules, session lines, agent scripting, and action calls. /liliFamiliarity with USD migration strategies or transitions to bOmnichannel / Customer Service Workspace /b. /liliExperience working in bAgile environments /b (Scrum, Kanban) and familiarity with tools such as bJira /b. /li /ulpbr/ppbr/ppbWhat do we offer? /b /ppbr/pullibPermanent contract /b with Kirey España. /lilibWork Methodology: /b Hybrid / Remote (depending on project specifications). /lilibTime Off: /b Enjoy 22 working days of paid vacation per year. /lilibPeople First: /b Personalized follow-up on your well-being and professional growth by our Culture People Experience team. /lilibFlexible Remuneration: /b Voluntary and flexible access to the Kirey Solutio benefits package. /lilibReferral Program: /b Benefit from our \"Plan Amigo\" internal recommendation system. /li /ulpbr/ppIf you are looking for a career change and would like to take part in innovative projects using cutting-edge technologies, don’t hesitate to apply and send us your CV! /ppbr/ppAt KIREY ESPAÑA, we believe in the value of diversity and equal opportunities. All applications will be considered regardless of gender, age, background, disability, sexual orientation, gender identity or expression, religion, or any other personal or social circumstance. /ppbr/ppWe are committed to fostering inclusive work environments where everyone can grow and contribute their talent. /p