Head of CDD & Responsible GamingLocation - Ceuta, Spain (Hybrid)Competitive SalaryA reputable iGaming business is on the lookout for an experienced CDD & Responsible Gaming Manager to drive forward their Customer Due Diligence and RG strategies.What you'll be doing:
- Leading the Customer Due Diligence team—managing performance, team development, and service standards.- Defining and rolling out the CDD and Responsible Gaming strategies in line with company goals and regulatory obligations.- Overseeing processes related to KYC, social responsibility, anti-money laundering, and fraud mitigation.- Ensuring operations align with internal policies and external legal standards, reducing risk exposure.- Streamlining team workflows and processes to manage inbound queries, investigations, and task management efficiently.- Monitoring and reporting on key metrics and performance insights via daily, weekly, and monthly reports.- Acting as the key escalation point for complex cases and first-line complaints.- Leading succession planning, mentoring, and nurturing a high-performing team culture.What the business is looking for:
- A proven track record of managing multi-skilled operational teams.- Strong commercial awareness with a balanced approach to compliance.- Exceptional stakeholder management and interpersonal relationship-building skills- Analytical and solution-oriented thinking, able to assess complex scenarios and make sound decisions.- Adaptability to evolving regulatory frameworks and internal business shifts.Benefits:
- Competitive salary