Key Responsibilities:
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Provide exceptional
customer support
in
Slovenian
and
English
via phone, email, and live chat for travel-related inquiries.
Assist customers with
booking services
(flights, hotels, car rentals, etc.) and provide information on travel policies and procedures.
Handle customer complaints and
resolve travel-related issues, such as changes, cancellations, and refunds.
Offer tailored travel solutions and alternatives based on customer preferences.
Maintain a high level of
customer satisfaction
by delivering prompt and professional responses.
Keep up-to-date with the travel industry trends and policies to provide accurate information to customers.
Collaborate with internal teams to ensure smooth operations and issue resolution.
Requirements:
Fluent Slovenian speaker
with
English proficiency (B2) .
Previous experience in
customer service
or the
travel industry
is a plus.
Strong communication and problem-solving skills.
Ability to work in a fast-paced environment with a positive, customer-oriented attitude.
Comfortable using multiple channels (phone, email, chat) to assist customers.
Passion for travel and helping customers with travel-related inquiries.
Benefits:
Competitive salary and performance-based bonuses.
Opportunities for career growth within the travel industry.
Work in an international environment in the vibrant city of Barcelona.
Full training provided on travel products, tools, and customer service techniques. xpzdshu
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Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.