Property: SHA MexicoLocation: Based in Cancun, Mexico, this role offers the opportunity to lead one of the worlds most sought-after luxury hospitality destinations.Job Purpose:The General Manager will be responsible for leading SHA Mexico, a flagship property of the internationally acclaimed SHA, delivering world-class luxury hospitality combined with preventive medicine and holistic wellness.The successful candidate will combine strategic vision with a hands-on operational approach, driving exceptional guest experiences, financial performance, and a high-performing, values-driven organizational culture.The role requires a “Think Global, Act Local” mindset, strong business orientation, operational expertise, and the ability to work with a multicultural, high-profile, and international clientele.Main Duties & Responsibilities:- Lead and manage all operational aspects of SHA Mexico, ensuring the highest standards of luxury service, wellness programs, and guest experience.- Drive a visible, hands-on leadership style, ensuring consistency, operational excellence, and strong culture engagement across all departments.- Foster and embed AB Living Group’s core values in the organization: Excellence, Evolution, Honesty, Caring, and Happiness- Build, develop, and retain a high-performing leadership team capable of delivering operational and strategic results.- Oversee financial performance, including budget execution, revenue management, cost control, and KPIs.- Ensure the property delivers a seamless guest journey for VIP and international clientele, maintaining personalization and memorability.- Serve as the public face of the property, engaging with high-profile guests, stakeholders, and media as needed.- Promote innovation and continuous improvement initiatives, keeping the property at the forefront of luxury wellness hospitality.- Ensure compliance with all legal, safety, health, environmental, and operational standards.- Protect assets, manage capital expenditure planning (CAPEX), and ensure long-term property value.Job Profile:- Bachelor’s degree in Hospitality Management, Hotel Administration, Business Administration, or related fields.- Advanced studies in Wellness Management, Luxury Hospitality, or an MBA considered an advantage.- Minimum 15 years in luxury hospitality, with at least 3–5 years in a General Manager or Director of Operations role.- Experience with international ultra-luxury brands.- Proven expertise across Rooms Division, Food & Beverage, Finance, and Commercial functions.Languages:- Fluent English and Spanish required.- Additional languages considered an asset.Specific Competencies:- Strategic vision and business orientation.- Think Global, Act Local mindset.- Strong operational leadership and hands-on execution.- Ability to combine strategy and daily operations effectively.- Strong focus on guest experience and personalization.- Ability to influence and manage high-profile stakeholders.- Adaptability to multicultural environments.Technological Skills:- Proficiency in property management systems and operational software.- Advanced knowledge of Microsoft Office or Google Workspace.- Experience in data-driven operational decision-making.Skills Chain of Command:- Proactivity- Analytical skills- Results-oriented- Interdepartmental integratorCompetencies based on our values:- Excellence | We strive for excellence in everything we do, making it a habit- Evolution | We are committed to constant improvement and innovation- Honesty | We prioritise honesty and loyalty in everything we do- Caring | We genuinely care for our guests, our team, our planet, and our resources- Happiness | We enjoy the journey,facing challenges with passion and enthusiasmOther Competencies and Skills Required:- Strong business orientation and strategic mindset.- Ability to work in international and multicultural environments.- Excellent interpersonal and communication skills.- Ability to manage multiple priorities simultaneously.- Willingness to travel as needed.