Customer Support (CS) is delivering Customer Services & Support for all PPS (Personal & Printing Systems) customers, both Consumer & Commercial. Support is operated through a network of outsourced support & services delivery partners/suppliers.
We are looking for a Graduate to contribute in CS EMEA (Europe, Middle East and Africa) delivery organization, as part of the Service Delivery Support and Business Management team.
**Objectives & Responsibilities**:
YOU will work with an international team of Operations’ Managers, Quality Engineers, Project Managers and Process Owners to support the management of Operations. For that purpose, you will require data analysis capabilities in order support the team to create actions from insights through data.
Your role will be:
- Perform business analsysis to support operations and enable business decisions.
- Support and develop data analysis and modelling frame to support Operations management for EMEA market and countries.
- Enable, Support and maintain EMEA market data automation and modelling
- Contribute to scorecard maintenance
- Lead or participate in internal process improvement initiatives
YOU will be assigned a mentor in our team that will help on your ramp up, guide you through the organization, will organize your onboarding process and support along this journey.
**Requirements**:
- Information system, engineering or Big data studies (either Bachelor or Master's). Academic studies are a requirement.
- Work experience is not required, but appropriate internships in industry is an advantage.
- Excellent English level spoken and written
- Knowledge of data modeling techniques and tools
- Experience working in SQL, Python or R.
- Experience in big data and data visualization tools (example: PowerBI)
- High analytical, technical and problem resolution capability
- Enthusiasm, curiosity, participative and willing to bring new ideas and passion for business analytics
**What we offer**:
- Opportunity to work in an international organization with colleagues coming from all over the world.
- Diverse, continued internal growth and career opportunities. Including HP’s own learning platform and LinkedIn Learning.
- An attractive benefits package:
- Health & Life insurance
- Lunch at reduced prices at our canteen/ ticket restaurant vouchers
- HP product discount
- Work life balance / adaptable working hours.
- Women, Pride, Young employees, Sustainability and DisAbility! Just a few of our fantastic global business networks you can get involved with locally.
- We also dedicate time and resources to contribute with our community through Corporate Volunteering activities, including our onsite HP Charity day.
- Do you like to give back to the community? Then join one of our many volunteering teams or be a part of the incredible HP charity day held on site annually.
- Love sports? Then take advantage of our sports center (indoor and outdoor) with 25+ regular coordinated activities.
- We have an onsite Doctor and medical team for our employees, including services such as: nutrition, physiotherapy, and general health.
- Printing Happy hour - from photographs to large posters. And Hands-on workshops to print with the latest technology - from wall covers to 3D printed models.
- Dedicated lactation room.
- Our Women Network organizes activities such as Networking, the promotion of STEM vocations, talks on, improving business acumen, work life balance and skills of the future, etc.
Sales and Services Entity (ES11)