We are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries. so much so that we named the company after our most basic principles. Provide Level 2 support for end-user devices, applications, and collaboration tools (onsite & remote)Support Windows 10/11, macOS, and mobile platforms (iOS, Android)Manage and support Microsoft 365 ecosystem (Outlook, Teams, OneDrive, SharePoint)Administer Active Directory, Azure AD, and user lifecycle managementPerform device provisioning using tools like Intune / Autopilot / SCCMSupport VPN, remote access, and hybrid work environmentsMaintain accurate ticket updates in ITSM tools (ServiceNow, Jira, etc.)Assist in IT projects, rollouts, and system upgradesWindows 10/11 troubleshooting, performance tuning, registry, policiesmacOS basic support and device troubleshootingMicrosoft 365: Outlook, Teams, OneDrive, SharePoint, Exchange OnlineAzure AD (Entra ID): users, groups, MFA, SSO, conditional accessMicrosoft Intune: MDM/MAM, compliance policies, app deploymentSCCM/MECM: imaging, patching, software deploymentNetworking: TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshootingRemote tools: VDI: Citrix Workspace, VMware HorizonPowerShell basics: automation and troubleshootingLog analysis: Event Viewer, system and performance logsServiceNow, Jira, RemedyBackup & recovery: user data and endpointsBasic server exposure: Bachelor's degree in computer science, Information Technology, or related field (or equivalent practical experience).