Overview CRM Delivery Manager role at Norwegian. This position is part of the CRM/Marketing & eCom department. The team works with CRM campaigns and communication strategies, collaborating with our Marketing and Sales department. This position is located in our modern offices in Barcelona.
Why Norwegian We offer more than a competitive salary and aim to reward, support and develop our people in their chosen career. We value diversity, equality and inclusion and strive to become the most loved and trusted airline in Europe.
Responsibilities Implementation and operationalization of customer segments, predictive models and triggered based communication
Creating strategies and tactics aimed at increasing customer engagement and value through multi-channel, targeted communication
Analysis of customer data and CRM communication results, drawing and presenting conclusions and recommendations in presentations or workshops
Building and evaluating business cases
Managing annual/ quarterly and weekly campaigns calendar and activity levels for Norwegian and Norwegian Reward
Team management
Project management
Ideal Candidate Minimum 3 years of experience in a similar CRM role or as a CRM consultant
2+ years experience in team management
Advanced analytics skills and strong written and verbal communication
Ability to draw clear conclusions and present them to non-experts
Excellent command of English (written and oral)
Commercially oriented, analytical, proactive in using data to improve results
Benefits Travel in Europe and beyond with massively discounted employee-priced tickets with Norwegian and partner airlines
Good pensions and insurance schemes
Flexibility to work from offices or from home
Competitive salary
Opportunity to join our share saving plan
Company phone and mobile subscription covered
Food allowance
How to apply Click the Apply Now button to complete your application. Upload a recent copy of your resume. We can only accept applications submitted through our recruitment system. CV can be in English or a Scandinavian language.
Contact Mateusz Koziol
Director CRM
Email: mateusz.koziol@norwegian.com
"We care for each other, our customers and our environment as we navigate the skies the Norwegian way"
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