Where will you work?
Our client offers culinary solutions in several countries of Europe and Africa with prestigious leading local brands, including Jumbo, Gallina Blanca, Erasco, Gino, Liebig, Star, Bama, D&L, Grand'Italia and Blå Band, among others.
What will you do?
This role is fundamental to technological transformation and standardization at the Agrolimen group. The ideal candidate will lead the Global Service Desk, unifying support processes for multiple companies. Their mission will be to ensure operational excellence and customer satisfaction worldwide, implementing a single, efficient service model.
Who are we looking for?
* Experience in Complex Environments: Demonstrate experience managing IT services in multinational corporations with complex technological architectures and models.
* Knowledge of Technological Tools: Solid experience in the use and management of the Atlassian suite (Jira Service Management, Jira Software, Confluence), as well as the Microsoft environment (Microsoft 365, PowerBI, etc).
* ITSM Strategy: Deep knowledge of ITSM tool management and consolidation. Experience in unifying ticketing systems and process automation will be highly valued.
* Leadership and Transformation: Ability to lead change management and transform a support team that handles multiple platforms and processes.
* Analytical Thinking: Ability to analyze complex performance data and convert it into strategic information for decision-making.
* Results-Oriented: Pragmatic approach to problem-solving and a proven track record of achieving results in challenging environments.
What do we offer?
* Hybrid working model.
* Flexible working hours.
* Ticket Restaurants.
* Pension plan.
* Fully equipped Gym.
* Breakfast and fresh fruit.
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