Shape the Future of Digital Commerce with Your Visionary Expertise
About Miravia: Miravia is an innovative e-commerce platform, part of Alibaba Group, that connects buyers and sellers effortlessly. We are committed to providing a dynamic shopping experience by partnering with forward‑thinking brands across diverse categories. Based in Madrid, we collaborate with integral teams to develop the e-commerce platforms of tomorrow.
About the Role
We are looking for a data‑driven Customer‑Facing Product Operations Manager to drive the performance and user experience of key customer‑facing products, including search functionality, product detail pages (PDP), and customer service tools. You will play a central role in optimizing our digital platform by translating user insights into actionable improvements, ensuring seamless product launches, and supporting strategic decision‑making through analytics.
Key Responsibilities
* Manage and optimize customer‑facing product features based on the product team’s strategy, with a focus on search, PDP, and customer journey tools.
* Partner with cross‑functional teams to identify user needs, analyze behavioral data, and implement UX improvements that boost engagement and conversion.
* Lead end‑to‑end product launch plans — from planning to execution — ensuring timely delivery and alignment with business goals.
* Serve as a bridge between users and the product team: collect feedback, uncover pain points, and translate insights into prioritized enhancements.
* Monitor product performance using KPIs, conduct A/B tests, and deliver data‑backed recommendations to improve key metrics.
* Prepare regular reports for stakeholders, highlighting trends, risks, and opportunities for optimization.
Requirements
* Bachelor’s degree in Business, Marketing, or a related field; focus on digital products or e‑commerce is preferred.
* Minimum of 3 years of experience in product operations, ideally within a tech‑driven or e‑commerce environment.
* Strong analytical mindset — proficiency in SQL is required. Ability to extract, interpret, and visualize data to guide strategy.
* Fluent in English (written and spoken); Mandarin/Chinese language skills are a valuable plus.
* Proven ability to manage multiple priorities in a dynamic setting, with strong time‑management and organizational skills.
* Excellent communication and collaboration skills — able to work effectively with diverse teams and stakeholders.
This role requires working 100% from the office at Metro Station Avenida de América (Madrid).
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