To prepare for the future, we look to the past. As a new reality sets in at KENZO, Artistic Director Nigo reconnects with the values entrenched in the early beginnings of the Maison: designer fashion created for real life, imbued with the playful urbanity of Kenzo Takada’s timeless legacy. A creative exchange, KENZO becomes an evolving dialogue between the pop culture of the founder’s heritage and the street culture inherent to Nigo.
Job responsibilities
As a sales associate for Kenzo store El Corte Ingles, you will be an Ambassador of the brand, effectively providing a great customer journey by building and maintaining loyal clients to maximise profitability and productivity.
You'll be in charge of:
• Welcome all our clients to the Store ensuring the client feels comfortable in the environment.
• Greet our clients and build a relationship with them to assist in selecting the right products for them whilst maintaining the rapport and offering advice
• Introduce additional complementary products targeted to your client and share product knowledge.
• Process the sale in a confident and professional manner whilst maintaining the relationship with the client
• Gather and collate the client’s CRM details to maintain the relationship and build the client book ensuring a personal follow-up with the client
• Maintain store standards on stock and adhere to the visual merchandise guidelines promoting the Kenzo image
• Exceed all behavioural requirements in the Store adhering to the dress code and appearance guidelines as indicated by the Store Manager
• Actively drive your product knowledge by keeping up to date with fashion trends, participating in in store training, updating yourself on all product lines and searching out relevant information on products
• Support the control and management of stock
A business contributor :
• Achieve sales targets and KPIs and contribute to the Point of Sales’ action plans
• Communicate high quality feedbacks to Managers (in Store)
• Be aware of business environment including local competition (participate in the collection of rankings, turnover and know the best practices, best sellers, etc.)
A client developer :
• Master the selling ceremony (from welcoming to after sales services) to all Clients
• Master a perfect knowledge of product’s information (collection, season, composition, etc.) and brand storytelling • Build customer loyalty and engagement by developing long-term relationships (date collection, thank you cards, invitations, etc.)
• Create and optimize strong connections with personal shoppers, personal stylists, conciergeries, etc.)
A buddy and team player :
• Demonstrate team spirit and help others improve their skills (especially towards new joiners)
• Demonstrate autonomy and commitment to guarantee a business continuity at any time
Profile
A brand promoter (Clients) :
• Embody Kenzo Paris DNA to become a brand ambassador (knowledge of the House’s heritage and mastery of its current positioning)
• Ensure that the standards of the Point of Sales uphold brand image (VM, cleaning, maintenance, etc.)
• Develop a deep fashion culture and awareness (products, fashion trends and competitors)
Know-how-to-be :
• Respect uniform and grooming guidelines at any times
• Able to adapt one’s communication to each client profile
• Demonstrate a perfect know how-to-be and a positive mindset in any circumstances (politeness, body language, vocabulary, etc.).
English mandatory.
Full time : 40 hours/week
Kenzo has been infusing positive energy and contagious freedom for half a century by boldly proclaiming a polychrome, daring and borderless fashion that celebrates nature and cultural diversity. Founded in Paris in 1970 by Kenzo Takada, who opened his first boutique in Galerie Vivienne in Paris, the House continues to cultivate and reinterpret codes that make it unique with dynamic modernity: a mix of prints and harmony of refined colors and an exuberant and sophisticated creativity imbued with optimism and impertinence.
In September 2021 Kenzo embarked on a new chapter in its history with the naming of Nigo as the House’s new Artistic Director.
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