Are you already experienced in interacting with Customers? Do you like to help a variety of people while contributing to a project in industrial technology in an international company? Are you interested in living in a vibrant city which different cultures, excellent food and beautiful beaches? Then don´t hesitate to check out our client´s new job opportunity.
Your responsibilities and impact working as a Customer Satisfaction expert will be:
1. Support of new/existing customers
2. Close cooperation with the sales, application engineers as well as the engineering department
3. Quotation processing: checking and recording queries, coordinating customer-specific tooling solutions with the specialist departments and field service, commercial quotation preparation, preparing and submitting quotations to the customer, following up on open quotations in collaboration
4. Order processing: checking and recording of sales documents with the help of the shared service team, coordination of customer-specific tooling solutions with the specialist departments and field service, dispatch of order confirmations, invoices and, if necessary, drawings, management of open orders
5. Complaint management CRM
6. Support of sales promotion activities (promotion, campaign, end of quarter)
7. Digital document management and filing according to standardized, predefined criteria
8. Responsibility for customer satisfaction in general (SLI)
Skills, qualifications and interests you need to succeed in this role:
9. Very good ability to express yourself in German
10. At least 3 years of professional experience in customer service
11. Completed commercial or technical education
12. Enjoy dealing with people and have a feeling for their needs
13. Structured work style as well as ambition and optimism
14. Strong cooperation and communication skills, negotiation skills
15. High degree of resilience and sense of responsibility
16. Enjoy continuous training (SAP, IT, product knowledge)
17. Experience with SAP is a plus
18. Good MS Office skills and ideally experience with CRM systems
19. Knowledge of SAP, CRM, PLM and lead generation in the B2B area would be an advantage
What’s in it for you?
20. 30K - 31K yearly gross base salary
21. Lunch Ticket COBEE
22. ADESLAS – Additional health insurance
23. Office located in Sant Cugat del Valles (25 Minutes by train from Plaza Catalunya)
24. Hybrid work model
What should you expect from living in Barcelona?
25. The unique experience of an international and diverse culture
26. A beautiful beach city surrounded by both coastal towns and mountains
27. Delightful gastronomic experiences of Spanish, Catalan and World cuisines
28. Quite a dynamic and active urban life where it is difficult to get bored
29. Sunny days, Mediterranean weather and a relaxed lifestyle
30. An attractive startup and innovation hub with exciting opportunities