First Point Group is partnering with one of our clients to find a highly qualified L3 Technical Support Engineer with solid experience in optical transport networks, particularly on Nokia 1830 PSS (Photonic Service Switch) platforms.
The ideal candidate will bring at least 5 years of experience in Level 3 technical support, with a deep understanding of DWDM, GMPLS, and OTN technologies, and a proven ability to perform complex troubleshooting, performance analysis, and coordination across engineering and operations teams.
Key Responsibilities:
* Provide Level 3 technical support for optical transport network incidents and service interruptions.
* Perform advanced configuration and maintenance of Nokia 1830 PSS platforms.
* Conduct alarm and fault analysis, implement corrective and preventive actions.
* Use NFM-T or similar tools for network performance monitoring and troubleshooting.
* Collaborate with engineering, operations, and multi-tier support teams.
Required Qualifications:
* Bachelor's degree in Telecommunications, Electronics, or related field.
* Minimum of 5 years of experience in L3 technical support.
* Solid hands-on experience with Nokia 1830 PSS .
* Deep knowledge of DWDM, GMPLS, and OTN technologies.
* Proficient in NFM-T or other network management platforms.
* Strong analytical and problem-solving skills.
* Excellent communication skills in Spanish.
* English proficiency (Intermediate to Advanced Technical Level).
* Must currently reside in Spain .
Preferred Certifications:
* Nokia Optical Network Certification (ONC) or equivalent.
* ITIL Foundation Certification (for incident and change management).