Role SummaryStep into a key operational role as a Payroll Service Delivery Manager at Zalaris Spain. In this position, you will serve as the primary liaison for our German clients, managing relationships, overseeing SAP-related German payroll processes, and driving operational excellence and compliance.Your ResponsibilitiesServe as the primary point of contact for the clients, ensuring an exceptional customer experience and high-quality service delivery.Ensure services are delivered in alignment with contractual SLAs by monitoring, reporting, and analyzing KPIs related to service excellence and customer satisfaction.Take ownership of your client’s service-related financials, including budgeting, forecasting, and cost monitoring.Efficiently manage change request implementation processes by coordinating testing, deployments, and system enhancements within the payroll platform.Ensure adherence to Zalaris’ internal controls, policies, and compliance standards.Proactively lead automation initiatives (e.G., RPA), transition activities between nearshore / offshore teams, and identify further cost optimization opportunities.Foster strong collaboration with other Zalaris functions and locations to support integrated service delivery.Your Experience and SkillsHigh proficiency in German and EnglishIn-depth understanding of German payroll (mandatory)Experience in outsourcing HR, payroll, or accountingWork experience with SAP HCM is an assetBusiness-minded with an analytical mindsetAbility to plan, prioritize, and structure work to achieve resultsStrong customer relationship management and process improvement skillsExcellent problem-solving, presentation, and negotiation skillsProactive, energetic, and adaptable attitudeBachelor’s or Master’s degree in Finance, Accounting, Business Administration, or a related fieldWhat we offerCompetitive salaryHybrid working mode, offering flexibility and work-life balanceOpportunities for professional development and career progressionA dynamic, inclusive, and collaborative work environmentThe opportunity to contribute to a general leader in HR and payroll servicesBenefitsFlexible working hours can be arranged in agreement with the managerWork from home allowanceReduced working hours during the month of August#J-18808-Ljbffr