Experteer Overview As a Cloud Solution Architect focusing on Dynamics 365 Customer Engagement and Digital Contact Center solutions, you guide customers through architectural decisions that modernise engagement and enable AI-enabled, low-code agility. You’ll work with senior stakeholders across teams to deliver secure, scalable, and cost-optimised architectures, while shaping reusable patterns and governance. This role blends technical depth with advisory influence, offering exposure to diverse industries and markets and a clear impact on customer outcomes.Compensaciones / Beneficios - Collaborate with Microsoft, customers, and partners to align strategy and deliver value - Design end-to-end solutions that are secure, resilient, and AI-enabled;
optimise for cost and performance - Identify opportunities for consumption growth and unified expansion based on business value - Represent the voice of the customer to engineering, product, and internal communities - Translate customer problems into industry-aligned solutions - Drive a seamless customer journey and define success criteria - Pivot opportunities into revenue by supporting pre-sales and proofs of concept with partners - Mentor others, share best practices, and contribute to communities with scalable, repeatable models - Provide thought leadership on product, IP, and process improvements - Support upskilling and accreditation priorities for the teamResponsabilidades - Dynamics 365 Customer Engagement (CE) experience - Digital Contact Center (CCaaS) solutions experience - Secure, scalable, and resilient end-to-end solution design across cloud environments - Proficiency in Power Platform with strong ALM and deployment pipelines - Hands-on telemetry and data analysis using Application Insights and KQL - Extensibility using JavaScript and C# plugins - English and Italian proficiencyRequisitos principales -