Product Success Manager (Strategic Customer Success)
location_on Spain
Hi there!
We are Semrush, a global tech company developing our own product – a platform for digital marketers.
Are you ready to be part of it? We’re hiring for a
Product Success Manager (Strategic Customer Success) .
Responsibilities:
Relationship Building:
Build and nurture strong relationships with key stakeholders, including senior marketing executives, marketing operations teams, tech- and SEO teams. Be their trusted advisor, offering strategic recommendations on how to leverage Semrush for maximum impact.
Service and Renewal Support:
Support Strategic CSM in renewal and expansion strategies, delivering best-in-class service.
Drive Customer Value:
Collaborate with customer stakeholders to create workflows within their marketing operations that demonstrate the value Semrush provides, ensuring they understand how features enhance their marketing objectives.
Executive Business Reviews:
Conduct regular reviews to demonstrate ROI, offer strategies, and discuss new products.
Customer Advocacy:
Act as the voice of the customer, advocating for improvements based on feedback and staying informed about industry trends.
Onboarding & Implementation:
Develop tailored onboarding plans and deliver insights at each touchpoint.
Problem Solving & Performance Tracking:
Partner with internal teams to solve challenges, use data for insights, and track KPIs.
Requirements:
4-6+ years in Customer Success, Account Management, or related roles, especially with enterprise customers in MarTech or SaaS.
Experience with platforms like BrightEdge, Conductor, Botify, SimilarWeb, etc.
Proven relationship-building skills and ability to provide tailored solutions.
Strong communication, digital marketing knowledge, data analysis skills, and project management experience.
Ability to navigate ambiguity and adapt quickly.
Our Values & Benefits:
Trust, Ownership, Enthusiasm for Change. We offer unlimited PTO, flex benefits, employee support programs, team building, training, and more.
About Semrush:
Leading SaaS platform for online visibility management, with over 10 million users worldwide. Recognized with awards and went public in 2021.
Diversity & Inclusion:
Semrush is an equal opportunity employer committed to diversity. We welcome applicants from all backgrounds and do not discriminate based on any protected status.
We look forward to your application!
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