JOB SUMMARY
Provides support and technical assistance to users for basic issues related to a variety of software applications while meeting defined service level expectations. Identifies issues, researches causes and provides solutions for Client Accounting and Real Estate Management teams.
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Responds to requests for assistance with a variety of accounting software packages used by Client Accounting services and Real Estate Management teams. Documents issues, resolution or other actions using incident management system.
* Resolves requests for basic software support. Escalates requests requiring greater level of expertise.
* Performs security and data reviews to ensure compliance with established policies and procedures.
* Supports client and internal projects as directed by supervisor.
* Provides input into process improvement efforts based on client incidents.
* Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
No formal supervisory responsibilities in this position.
#J-18808-Ljbffr