PWe are looking for a bService Director /b to lead our bCustomer Consumer Service team across Iberia /b, taking full responsibility for bservice operations /b and driving a bprofitable, customer-centric service business /b in Spain and Portugal. /ppbr/ppAs a key member of the bIberian Management Team /b, you will play a strategic role in shaping our service culture, ensuring operational excellence, and identifying new business growth opportunities aligned with our global service vision. /ppbr/ppbKey Responsibilities /b /ppbr/ppbLeadership Performance /b /pulliLead and develop the market-based service teams, ensuring engagement, satisfaction, and high performance. /liliManage and drive service operations performance, ensuring operational efficiency and customer satisfaction. /liliOversee the bService PL /b, ensuring profitable growth and sound financial management. /li /ulpbOperational Excellence /b /pulliImplement and monitor the bService Blueprint /b in the Iberian market, ensuring alignment with global and regional standards. /liliCollaborate closely with bCluster and Regional Service Directors /b to ensure consistent operations and best practice sharing. /liliDrive the bservice budget process /b, ensuring targets are aligned with business objectives. /li /ulpbBusiness Development /b /pulliIdentify bgrowth opportunities /b and bmarket trends /b to expand the service business. /liliMonitor bcompetitor activities /b and translate insights into strategic actions. /liliContribute to the bglobal service development strategy /b, fostering innovation and sustainable growth. /li /ulpbr/ppbYour Profile /b /ppbr/pulli7+ years experience in leading a B2C service organization /liliStrong bbusiness acumen /b and experience managing bPL /b and budgets. /liliDemonstrated ability to lead and develop bmultidisciplinary teams /b. /liliExperience to work in a matrix organization /liliStrategic mindset with a hands-on approach to execution. /liliProfound understanding of service operations and processes /liliExcellent communication skills in bEnglish and Spanish /b (Portuguese is a plus). /liliBased in bSpain /b, with the ability to travel across the region when needed. /li /ulpbr/ppbWhy Join Us? /b /pulliBe part of a dynamic, forward-thinking organization committed to service excellence. /liliTake a leading role in shaping the bcustomer experience strategy /b in one of our key markets. /liliCollaborate with passionate teams across Europe and contribute to global service innovation. /li /ul