The brand delivery manager provides leadership that drives total store results with specific ownership for the product lifecycle and merchandise presentation. The role involves developing and executing short-term action plans and long-term strategies to support growth in sales and service, ensuring maximum productivity, profitability, and compliance with company policies and procedures.
Key responsibilities include:
* Delivering a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth, fostering a customer-centric culture focused on highly satisfying customer experiences.
* Serving on the Sales Leadership Team and being responsible for total store results.
* Maintaining compelling visual merchandising standards, identifying and driving sell-down strategies.
* Planning and executing brand guidelines in partnership with category managers.
* Leveraging tools and reports to maintain a full sales floor with all styles, colors, and sizes represented.
* Organizing the back room to standard and ensuring processes are followed to drive efficient product flow.
* Optimizing the use of all non-sales space including back room, associate areas, and off-site storage.
* Supporting store strategy to reduce shrink and maximizing sales potential by spending at least 50% of scheduled time on the sales floor.
* Demonstrating excellent customer sales lead behaviors, owning 4-6 segments weekly, and creating SMART action plans based on business insights.
* Enhancing all selling and sales support behaviors for a seamless customer experience, analyzing customer reports, and providing coaching.
* Managing payroll daily through punch guarding and flex worksheet execution, optimizing labor schedules based on skills and availability.
* Resolving customer relations issues and driving customer loyalty through brand strategies such as credit and CRM.
* Partnering with the Sales Leadership Team to address maintenance and safety issues, fostering a safe working environment.
* Building a high-performance team by recruiting, onboarding, assessing, developing, and recognizing talent, and managing associate relations.
* Establishing performance goals with store managers, ensuring visual standards are maintained, and communicating effectively across teams.
* Taking responsibility for key metrics including conversion, retention, merchandise availability, and overall store appearance.
* Demonstrating abilities in customer satisfaction, delegation, visual merchandising, talent assessment, business acumen, and managing complex priorities.
* Flexibility to work evenings, weekends, and non-business hours, with previous management and high-volume experience preferred.
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