P The Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication, organizational skills and effective decision-making abilities. /p pb QUALIFICATIONS /b /pp Minimum hiring, language and physical requirements to perform the job. /pp Hiring Requirements: /pulli Minimum one-year experience in a customer contact position within the hotel field or related industry. /lili Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required. /lili Proven customer service skills to interact appropriately with guests in a considerate, Professional and positive manner by showing concern and listening actively. /lili Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions. /lili Ability to operate basic office equipment, including telephones, computers and copy machines. /lili Completion of high school or basic education equivalency preferred. /lili Must be willing to work onboard for 5-6 months. /li /ul pb Language Requirements: /b /pulli Required to speak English clearly and distinctly. /lili Aptitude to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. /lili Ability to speak additional languages such as Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Swedish, Norwegian, or Danish is essential. /li /ul