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Customer care team leader (h/m) otis emea

Leganés
Otis College of Art and Design
Publicada el 8 julio
Descripción

At Otis, we move billions of people every day!

Join our talented team of over 72,000 employees who are passionate about what we do and what's next.

From our foundation of excellent products (escalators, elevators, and moving walkways) to our digital transformation, this is a great time to be part of Otis!

We are currently seeking a CUSTOMER CARE (INTERNAL SALES) TEAM LEADER (H / M) to join our EMEA team. This role is responsible for EMEA spare parts internal sales and acts as the primary contact for Otis front lines, responding to inquiries and quotations from the field.

Key Responsibilities
* Execute transfer price management
* Establish and manage a streamlined sales support team to assist EMEA frontlines, providing leadership, planning, and management aligned with the objectives of the EMEA spare parts center.
* Handle sales support activities including quotations, inquiry responses, scheduling, and tracking.
* Collaborate with Field, SCM, and DT to create and streamline the spare parts ordering digital process.
* Be responsible for spare parts performance before booking
* Achieve key metrics such as customer satisfaction, annual billing targets, response times, and work efficiency.
* Foster a customer-centric culture within the team and influence other functions by clearly communicating customer expectations.
Role-specific Skills & Competencies
* Degree in Engineering or Business.
* Proficient in both written and spoken English; knowledge of other European languages is a plus.
* Minimum of 10 years proven experience in a similar role.
* Strong customer orientation and communication skills.
* Knowledge of service operations.
* Strong change management skills, capable of operating in a fast-paced environment and anticipating system-wide impacts of adjustments.
* Strategic thinker with innovation skills and a proactive approach, able to develop strategic plans aligned with business needs.
* Willingness to travel up to 50% of the time.
What We Offer
* The opportunity to work for an industry leader and global brand.
* Growth opportunities in a multinational environment.
* Competitive compensation package.
* Permanent contract.
* On-site and/or remote working options.

If you're ready to make an impact, we would love to hear from you. Apply today!

BestPlaceToWork

Living in a city? We may provide transportation to keep you moving every day.

Otis is the world’s leading manufacturer, installer, and service provider of elevators and escalators. We move 2 billion people daily and maintain about 2.2 million units worldwide, making us industry leaders.

Our products are featured in iconic landmarks like the Eiffel Tower, Empire State Building, Burj Khalifa, and Petronas Towers. With a team of 69,000 including engineers, digital experts, sales, and technicians, we serve over 200 countries and territories. We pride ourselves on diversity and innovation, maintaining a legacy that drives our high-performance culture.

Joining Otis means becoming part of an innovative, resilient global industry leader. You’ll be part of a diverse, trusted community where your contributions and skills will keep us at the forefront.

We offer opportunities, training, and resources to develop leadership and skills in Sales, Engineering, and Major Projects. Our Employee Scholar Program supports colleagues pursuing degrees or certifications.

As a people-focused company, we prioritize safety, ethics, and quality in everything we do. To learn more about our ESG efforts, please click here.

Join the Otis team and help us #BuildWhatsNext!

Privacy Policy and Terms: Click here to read the Policy and Terms

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