Primary Responsibilities
* Taking ownership of the full cycle processing of customer invoices (checking compliance documentation, reviewing billing information and service delivery, obtaining approvals, sending invoice to the client, resolving discrepancies or queries).
* Guiding Consultants through the Billing Process and taking responsibility to ensure proper invoicing and revenue recognition.
* Managing client account information, identifying and solving inconsistencies with full accountability.
* Ensuring billing corrections are issued in a proper manner in close collaboration with Cash Collectors.
* Completing monthly revenue recognition closing according to Group Policy, demonstrating accurate financial reporting.
* Taking a part in the implementation of new processes, tools, and best practices, assuring continuous improvement.
* Participating in Finance Improvement a strong focus on enhancing efficiency and streamlining processes.
Primary Requirements
* Administrative degree or equivalent.
* Fluent English + French speaking & written are a must.
* Attention to detail to ensure invoices are accurate, comply with all relevant requirements, and that any discrepancies are resolved promptly.
* Demonstrated ability to collaborate effectively within a team & across functions in an international environment.
* Proactive mindset with a strong sense of ownership and accountability.
* Ability to remain calm and focused under pressure, effectively managing challenges and deadlines to ensure smooth and uninterrupted billing operations.
* Good knowledge of Microsoft Office programs, especially Excel.
* Good understanding of the Order to Cash (O2C) process is a plus.
Attention to detail
High level of accuracy and thoroughness when handling billing activities. This includes carefully reviewing billing data, identifying discrepancies, and ensuring all transactions comply with our policies. Strong attention to detail helps prevent errors and client disputes.
Collaboration & Communication
Understanding and knowledge of different ways of interaction with teams and stakeholders. Ability to resolve issues/problems while team player with proactive attitude.
Result oriented
Focused on achieving accuracy, efficiency, and timely completion of billing tasks. This involves proactively identifying and resolving discrepancies, ensuring invoices are processed right at the first time. A result-oriented approach drives continuous improvement, helping to optimize workflows, reduce errors, and enhance overall operations. By staying committed to delivering high quality work and achieving key performance targets, a Specialist contributes to the organization's NPS.
Resilience
Ability to handle high-pressure situations, tight deadlines, and challenging moments with a calm and solution-focused mindset. It is essential when dealing with difficult customer/consultant inquiries, system errors, unexpected situations. Ability to adapt, stay focused, and maintain accuracy despite challenges ensures efficiency and minimizes disruptions in billing tasks. By staying proactive, patient, and determined, Specialist helps maintain smooth processes and contributes to overall business stability.
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