\n\n\n\nAre you passionate about helping people and delivering outstanding service? Join our & Jet2holidays team in Reus as a Passenger Service Agent - Supervisor\nWhat We Offer
- € annually (pro-rated) + additional supervisor monthly payment + additional pay for transport, early shifts, weekends & bank holidays
- This is a 20-hour (part-time) permanent intermittent contract with the potential to increase the hours up to 40-hours May - September depending on the operational requirements
- 31 days holiday + 14 bank holidays (pro-rated)
- Free uniform, paid training, life assurance & retail discounts
- Discounts on & Jet2holidays flights
- Recommend a Friend bonus
- Career progression & development across & Jet2holidays
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What We're Looking For
- Proven people supervision experience, ideally in an operations environment or similar
- Fluent in Spanish & intermediate English
- Full right to work in Spain
What you will do in the role
- Create Memories - Ensuring our team of Passenger Service Agents and third-party provider delivers an outstanding Customer Service that meets the needs of our customers and promotes our brand values.
- Be Present - Supervising our third-party handler and our team of passenger service agents in providing a friendly and efficient check-in and boarding service for departing customers, offering helpful advice and being present for our customers throughout their time at the airport
- Take Responsibility - Ensuring 's policies and procedures are implemented and adhered to. Ensuring quality standards are met and safe practices are always carried out by our third-party provider. Responsible for safety reporting using the company system (The Hub)
- Work as One Team - Working in partnership with our third-party providers and our Flight Deck and Cabin Crew Teams to ensure the best Customer experience
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Ready for your career to take off? Apply today