Job Description
\nSenior Multinational Claims Handler – Property & Casualty (P&C;)\n
Madrid, Spain
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XL Insurance Company SE (XLICSE), a wholly owned subsidiary within AXA XL, provides the core insurance platform for AXA XL, operating through an international network of branches, subsidiaries and third-party fronting partners.
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Multinational Solutions are at the core of AXA XL’s strategy, they are managed either within local claims teams or by AXA XL’s Network Partners. You will be part of the Multinational Claims Hub responsible for managing Network Partners and handling associated claims across different jurisdictions and claims values*.*
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This is a regulated role under the Central Bank of Ireland’s Fitness and Probity regime.
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What you’ll be DOING
\nWhat will your essential responsibilities include?\n
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- You’ll be part of a multicultural team, managing proactively the performance of the Network Partners globally.
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- Handle Claims’ approvals that are over the Network Partners’ authority.
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- Collaborate closely with Claim Managers and Practice Leaders to optimize claims outcome, engage the right vendors for the case, and establish strategic plan with vendor, identify Large Losses and take all appropriate steps to achieve the best outcome for the client and AXA XL.
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- Implement best practices and operational policies to improve efficiency and governance.
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- Support Global Claims Function with the annual Network Partner risk assessments.
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- When needed, participate in Network Partner surveys, virtual visits, and general Network Partner’s governance/engagement meetings.
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- Support a client service-oriented culture by timely remediating service quality or operational issues across the organisation.
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- Support and enhance an effective collaboration between the Network Partner hubs and the producing offices.
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- Collaborate with a wide range of stakeholders, both within and outside of claims function.
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- Where required, collaborate with relevant Network Partner Management Centre and MNS Global Functions for overall Network Partner relationship management.
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\nYou will report to the Multinational Claims Hub Manager.\n
What you will BRING
\nWe’re looking for someone who has these abilities and skills:\n
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- Experience handling a variety of Property & Casualty complex claims and large losses across multiple jurisdictions. Other LoB’s are appreciated.
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- Excellent English skills, written and oral. Other languages will be a plus.
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- Able to engage with multiple stakeholders demonstrating excellent communication skills.
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- Communicate in a collaborative and client focused manner.
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- Driven and results oriented, able to deliver against program milestones.
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- Eagerness to learn, develop and grow within a professional claims team.
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- Work effectively in a multicultural and complex environment.
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\nWho WE are\nAXA XL, the P&C; and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.\n
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.
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With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
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Learn more at axaxl.com
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What we OFFER
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Inclusion
\nAXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.\n
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- Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
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- Robust support for Flexible Working Arrangements
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- Enhanced family-friendly leave benefits
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- Named to the Diversity Best Practices Index
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- Signatory to the UK Women in Finance Charter
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\nLearn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.\n
Total Rewards