Job TitleAnalyst, Product Solutions Management The Analyst, BI Product Solutions Management interacts with technical and business contacts from the largest hotel and car rental brands in the world, ensuring the successful delivery of product solutions to clients in support of their strategic and tactical objectives. They will have hands-on responsibility for the ongoing quality and consistency of client solutions, working closely with sales, technical, product and customer service team members within TravelClick. They interface with clients daily, as well as collaborating with internal groups to fully understand and deliver on the client’s objectives and to nurture TravelClick’s relationship with the client.Main responsibilities:
Provide consultative and delivery support for new and existing BI solutions, including data feed implementations, for enterprise customers.
Daily management of SalesForce queue for customer service tickets.
Complete customer data mapping where required
Work with clients for ongoing support and maintenance of Enterprise Edition subscriptions
Assist with analysis and resolution of bug fixes within both the product and the client-specific deployment of the product.
Monitoring of daily alerts to confirm data quality standards in solution delivery.
Complete data quality research and data analysis.
Run predefined database queries to assist in customer requests and problem resolution.
Communicate with client technical, operational and business contacts to provide updates and keep them in-formed of delivery status.
Setup, running, and delivery of customized reporting.
About the ideal candidate:
+3 years of experience as Data Analyst or Business Analyst
Bachelor degree in Technical or Business fields
Experience in the Hospitality or Travel industry
Experience with SQL and Excel
Advanced level of English
Proactive person with analytical thinking and data mindset skills.
What we can offer you:
? A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.
? A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
? Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
? A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
? A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
? A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
? A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
? A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
Diversity & InclusionAmadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, andas a role model for an inclusive employee experience.Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
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