Senior Digital Customer Success Manager - S/4HANA Private Cloud - EMEA South
At SAP, we enable you to bring out your best. Our culture emphasizes collaboration and a shared passion for helping the world run better. We focus on building the foundation for tomorrow with a workplace that embraces differences, values flexibility, and aligns with our purpose-driven, future-focused work. We offer a collaborative, caring team environment with a focus on learning and development, recognition, and various benefits.
What you'll do:
As a Senior Digital Customer Success Manager - Specialist for S/4HANA Private Cloud, you will act as a trusted advisor, maximizing customer lifetime value by guiding customer executives and their lines of business. You will accelerate value delivery through rapid adoption and consumption of solutions.
The D-CSM Specialist ensures scalable, proactive engagement following a globally consistent framework. The customer experience blends human touch with data-driven interactions and self-service resources, fostering successful adoption and increased customer accountability throughout their transformation journey.
* Build executive relationships and earn trusted advisor status.
* Identify new opportunities for leveraging SAP solutions.
* Mitigate churn through a focus on Adoption & Consumption.
* Support sales in expansion and upsell efforts.
* Manage crises and de-escalate customer situations.
* Drive renewals, expansions, and up-sells of subscription or perpetual licenses.
Your focus is on RISE with SAP, aiding organizations in transitioning to SAP Business Suite, particularly SAP S/4HANA Cloud Private Edition, to accelerate cloud adoption, optimize value, and maximize automation.
What you bring:
* Executive presence and relationship-building skills.
* Strong experience with S/4HANA PCE.
* Knowledge of business models, strategies, and processes.
* Ability to handle complex customer situations and discuss issues with executives.
* Experience with cloud software solutions and delivery models.
* Expert domain expertise.
* Risk mitigation skills.
* Knowledge of SAP solutions portfolio.
* SAP Business Suite certification.
* Technical understanding to address technical issues.
* Bachelor's degree or equivalent.
* Experience in business software and SAAS/IAAS processes.
* Strong project management skills.
* Relationship-driven mindset with excellent communication skills.
* Fluency in English; additional languages like Arabic, Spanish, Turkish, or Italian are desirable.
Location: Barcelona
Meet your team:
You will collaborate with SAP regional leadership, account teams, and internal resources to ensure value delivery.
Skills you’ll use include:
* Professional Skills
* Business Acumen
* Complex Problem Solving
* Effective Communication
* Customer Orientation
* Tech Industry & SAP Skills
Bring out your best
SAP’s innovations help over 400,000 customers worldwide work efficiently and gain insights. Known for ERP leadership, SAP now leads in end-to-end business applications, cloud, analytics, and more. As a purpose-driven, collaborative company with a global presence, we help solve challenges worldwide.
We win with inclusion
Our culture of inclusion, health focus, and flexible work options ensure everyone feels included and can perform at their best. We believe in unleashing talent and creating a more equitable world. SAP is an equal opportunity employer and provides accommodations for applicants with disabilities. For assistance, contact:
EOE AA M/F/Vet/Disability:
We consider all qualified applicants without regard to age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity, veteran status, or disability. Candidates may undergo background checks.
Requisition ID: 424448 | Work Area: Sales | Travel: 0-10% | Employment Type: Full Time | Additional Locations: #LI-Hybrid
Job Segment: Cloud, ERP, SAP, Project Manager, Technology, Customer Service
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