Tras más de 30 años en continuo crecimiento, Temporing ha pasado de ser una empresa especializada en recursos humanos a ser una organización que conecta a todas las personas en un mismo entorno laboral.
From Temporing Barcelona we select a O2C Customer Solutions Support for an important company in the pharmaceutical sector located in Sant Joan Despí.
Tasks:
* Acts as the first point of contact to manage escalations and exceptions from both local and service provider where policies cannot be applied, including but not limited to: conflicts in commercial terms, order related inquiries, allocations, resolutions for blocked or incomplete orders, claims and complaints.
* Actively engages with key customers and business partners through regular dialogue (e.g., S&OP meetings) to develop and execute joint operational plans, including but not limited to commercial policies and delivery plans.
* Ensures high levels of customer satisfaction by measuring and tracking relevant customer satisfaction metrics.
* Reviews and approves customer and/or order related requests related to special promotions, deals and pricing in line with authorization limit.
* Reviews and approves credit and debit memo requests in line with SIGN authorization limit.
* Monitors day to day performance of the O2B processes through relevant KPIs, identifies and analyzes root causes for service deficiencies and develops corrective and preventive actions.
* Coordinates for customer master data maintenance in line with policies and procedures.
* Provides guidance and support to the service provider in existing process areas whenever required.
* Supports Regional / Cluster Excellence roles to drive and implement process and technology improvements.
Requirements:
* Bachelor’s degree in business discipline. Prior experience in the healthcare sector gained at a leading multi-national company is a plus.
* Minimum 3+ years of operational experience in Finance with relevant experience in O2B plus Pricing and commercial agreements.
* Deep understanding of end-to-end order-to-cash operations with particular focus on commercial and customer services
* Advanced SAP level.
* Skills: resilience, excellent analytical abilities, strong communication skills, effective stakeholder management capabilities, and comfort in working with all levels of management
* Langages: Minimum level B2 in both English and Spanish.
We offer:
* Temporary contract of 6m.
* Possibility of working in a leading company in the pharmaceutical sector.
* Schedule from 8 to 17hrs. from Monday to Thursday and intensive Friday.
* Hybrid position.
* Gross annual salary: 37.500€.
How to apply for the position?
If you meet the requirements and are interested in the position, send your c.v.
and answer the survey.
And you, do you have Temporing attitude?