Overview
Temporary Scheduling Success Coordinator - Switzerland (German Speaker)
Join to apply for the Temporary Scheduling Success Coordinator - Switzerland (German Speaker) role at Agilent Technologies. This is a 12-month contract with potential to become permanent. The role focuses on planning and scheduling daily assignments to ensure the right service engineer is in the right place at the right time, supporting field service teams to work efficiently and keep costs down.
Responsibilities
* Be part of the Scheduling Team to strategically plan on-site service events
* Act as a contact for escalations
* Optimize scheduling of field engineers and service partners for installations, repairs, and maintenance at customer sites, ensuring quick response times and efficient service
* Communicate effectively with customers and internal teams, building strong relationships and continuously improving processes to enhance customer experience and productivity
* Manage and confirm all onsite service orders, ensuring the most effective use of field resources to meet customer needs and response times
* Collaborate with different departments to optimize scheduling, resolve resource shortages, and continuously improve processes for better customer satisfaction
* Maintain accurate records, follow company procedures, and build strong customer relationships to promote loyalty and uphold Agilent’s standards
Qualifications
* Academic background in technology, engineering, or equivalent experience in a similar role, with proven customer service or project management experience
* Strong planning, organizational, and problem-solving skills, with the ability to work independently in a fast-paced environment
* Excellent communication, negotiation, and teamwork abilities, with a proactive and solutions-oriented mindset
* Fluent in both German and English
* Problem solving / analytical skills and eagerness to learn about new software technology, instruments, applications, and consumables
* Strong communication / interpersonal skills to interact at various levels, and the ability to work both within a team and autonomously
What We Offer
* Global benefits plus stock purchase plan, life insurance, pension, healthcare, employee assistance, holidays, and company activities (varies by country)
* Opportunity to grow within a world-class company to develop your skills
* Collaborative and fast-paced environment built on integrity and trust
* Commitment to work / life balance
Additional Details
* Full-time weekly schedule
* Travel Required : No
* Shift : Day
* Duration : 12+ months
* Job Function : Customer Service
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
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