Business & Process Analyst
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Do you want to optimize the operational engine of a world leader in intralogistics?
Our key client, a global giant in the sector, is transforming how it manages services on a worldwide scale. We are looking for an Business & Process Analyst to be the architect of operational efficiency across countries with diverse technological landscapes.
You will be the vital link between business processes and digital solutions, ensuring that every service technician and every warehouse in our international network operates with Swiss-watch precision.
The Mission: Efficiency, Harmonization & Global Support
You will join a high-impact team responsible for managing the lifecycle of service applications. Your challenge is twofold: maintaining the stability of current systems while designing and deploying the roadmap for process standardization across strategic international markets.
Your main responsibilities:
Application Lifecycle Management (ALM): Lead the support, maintenance, and evolution of Service Execution applications for countries not currently utilizing SAP.
Process Consultancy: Analyze and define After-Sales/Service business processes, translating operational needs into scalable technical requirements.
Project Management: Coordinate the rollout of new functionalities and tools across international business units, ensuring a seamless transition.
Stakeholder Management: Act as the key liaison between local subsidiaries, the central IT team in Germany, and external vendors.
Quality & Training: Oversee User Acceptance Testing (UAT), document processes, and ensure group quality standards are met in every implementation.
Short-term Success: Within your first 6 months, you will have mapped the current "Non-SAP" application ecosystem and established direct communication channels with service leads in your assigned regions.
What You Need to Shine
Technical Mastery: Solid experience in managing enterprise applications (ERP, CRM, or Service Management tools) and a strong understanding of IT architectures.
Operational Background: Deep knowledge of after-sales service processes, logistics, or field service execution.
Analytical Mindset: The ability to deconstruct complex processes and propose improvements driven by data and efficiency.
Global Mindset: Proven experience working in multicultural environments and managing projects across different time zones.
Proactive Communication: Excellent English skills
Soft Skills
Problem-Solving: A solution-oriented mindset that finds a way forward where others see technical roadblocks.
Business Empathy: The ability to understand the "pain points" of end-users (technicians, admins) and transform them into digital enhancements.
Autonomy & Rigor: Capability to manage multiple tasks and priorities in a dynamic environment without losing focus on the details.
Influence & Negotiation: Skill in aligning conflicting interests between local needs and the group's integral strategy.
Why Choose Our Client?
Real Impact: Your decisions will directly optimize the daily work of thousands of technicians worldwide.
International Hub: Work in a multicultural environment connecting local talent with cutting-edge German engineering.
Professional Growth: Lead the transition toward smart service management in a company that never stops innovating.
Flexible Model: A work-life balance designed to ensure both high performance and personal well-being.
Apply now and coordinate the next generation of service execution at a global scale! xohynlm